Search Course Catalog (44 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Topic: Sales & Service

A.C.E. It!™: How to Solve Tough Workplace Problems

30 - 45 minutes Level: Foundational
Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. it!
Topics: Interpersonal Skills, Change, Communication, Leadership, Sales & Service, Retention Aid
Industry Settings: Industrial & Manufacturing, Office & General
Target Audience: Employees

TrainingBriefs® Resolving Sales Problems

7 Minutes Level: Foundational
New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.
Topics: Sales & Service, Communication, Sales
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

TrainingBriefs® Recognizing Sales Opportunities

5 Minutes Level: Foundational
New Micro-Learning! One way in which you can support the sales process is by recognizing and responding to sales opportunities as they present themselves. The key, just like it is with any sales strategy, is to ask questions and then really listen to the answers using the ask, listen, clarify and confirm strategy. This will help keep the customer engaged and confirm understanding of the opportunity.
Topics: Sales & Service, Communication, Professionalism, Personal Performance
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

TrainingBriefs® Creating a Positive Customer Experience

5 Minutes Level: Foundational
Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.
Topics: Customer Service, Sales & Service
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: General

TrainingBriefs® Competing Customer Service Priorities

5 Minutes Level: Foundational
Customers deserve our undivided attention. Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.
Topics: Customer Service, Sales & Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

TrainingBriefs® Diffusing Customer Emotions

5 Minutes Level: Foundational
Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills. Next you must be a proactive problem-solver. Last, you must maintain a positive attitude.
Topics: Customer Service, Communication, Sales & Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

TrainingBriefs® Behaviors to Improve Customer Service

5 Minutes Level: Foundational
Great customer service means putting your heart into everything you do. It’s about making customers feel valued. We all must take an active role in creating a customer-centric workplace.
Topics: Customer Service, Interpersonal Skills, Sales & Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

TrainingBriefs® Ethical Dilemma - Insider Information

5 Minutes Level: Foundational
In this course, you’ll observe two coworkers having a casual conversation when one of them makes the suggestion of obtaining inside information to win a contract bid.
Topics: Ethics, Compliance, Sales & Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Got Sales?™ Sales Opportunity Management

25 Minutes Level: Foundational
By the end of this course, you will be able to identify the importance and techniques for sales opportunity management. Sales opportunity management involves creating a sales cycle and navigating the steps in the sales process to close the sale.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Got Sales?™ Territory Planning

25 Minutes Level: Foundational
A territory may be geographic or it may consist of assigned accounts. By the end of this course, you will be able to identify the importance of territory planning and the techniques for territory planning.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General