TrainingBriefs® Creating a Positive Customer Experience
TrainingBriefs® Course

TrainingBriefs® Creating a Positive Customer Experience

5 Minutes Level: Foundational

Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

Target Audience: General
Language: English

Sales & Service

Features

  • Audio Narration (Female)
  • Video
  • Post-Assessment

Learning Objectives

  • Focus on the customer and listen actively
  • Demonstrate a positive attitude and be proactive
  • Fulfill the customer’s want and needs by solving the problem.

Description

Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

Learning Topics

Industry Settings

  • Industrial & Manufacturing
  • Office & General
  • Retail

Diversity Profile

  • Caucasian(s)
  • African American(s)
  • Female Narrator

Compatibility Notes

  • Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
  • Supports Android App: TrainingFlow™ app on Android devices
  • Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+


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