Search Course Catalog (40 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Achievement: Sales & Service

  • 22 Minutes Level: Foundational
    By the end of this course, you will be able to identify the importance of outbound telephone selling Techniques and the techniques for outbound telephone selling.
    Topics: Sales & Service, Sales, Customer Service
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 20 Minutes Level: Foundational
    Product and solution understanding is the broad and deep knowledge of common product or service problems and their associated solutions, including competitive alternatives. Understand how customers use your solutions.
    Topics: Sales, Sales & Service, Customer Service
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 18 Minutes Level: Foundational
    By the end of this lesson, learners will be able to identify the importance of System Proficiency and the different types of organizational systems.
    Topics: Sales, Sales & Service, Customer Service
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 22 Minutes Level: Foundational
    Account development is creating and executing a plan to improve your organization’s market share from the customer. This plan may include team selling. By the end, you will be able to identify the importance of account development and the techniques for it.
    Topics: Sales, Sales & Service
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 18 Minutes Level: Foundational
    Opportunity generation is the act of creating sales opportunities for the organization’s products and services and involves identifying both the active and latent needs of the customer. Users will learn four techniques to help them with opportunity generation.
    Topics: Sales, Sales & Service
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 20 Minutes Level: Foundational
    Inspire your workforce to deliver service from the heart. Use Johnny the Bagger to empower and excite all employees about bringing service to the frontline of business.
    Topics: Customer Service, Change, Communication, Motivation, Interpersonal Skills, Professionalism
    Industry Settings: Office & General, Retail
    Target Audience: Employees
  • 25 Minutes Level: Foundational
    This course does a great job demonstrating the importance of time management, the techniques for time management, and the skills for conquering procrastination.
    Topics: Sales & Service, Sales, Time Management
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 25 Minutes Level: Foundational
    A value proposition is the evidence a salesperson presents that demonstrates what the customer will receive exceeds the cost of the solution. Think of the value proposition as an old-fashioned scale; the benefits of the solution must outweigh the costs. By the end of this course, you will be able to identify the importance of value propositions and the techniques for establishing them.
    Topics: Sales & Service, Sales
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 25 Minutes Level: Foundational
    Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.
    Topics: Sales & Service, Sales, Customer Service
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 25 Minutes Level: Foundational
    Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them. Think of an objection as a gift from the customer.
    Topics: Sales & Service, Sales, Interpersonal Skills
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
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