Search Course Catalog (43 Courses Found)
Contains all of the available courses within the TrainingFlow™ LMS.
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TrainingBriefs® Coworkers Are Customers, Too!
5 Minutes Level: FoundationalWhen it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.Topics: Customer Service, Communication, ProfessionalismIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: Employees805TrainingBriefs® Behaviors to Improve Customer Service
5 Minutes Level: FoundationalGreat customer service means putting your heart into everything you do. It’s about making customers feel valued. We all must take an active role in creating a customer-centric workplace.Topics: Customer Service, Interpersonal Skills, Sales & Service, ProfessionalismIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: Employees801Got Sales?™ Sales Opportunity Management
20 Minutes Level: FoundationalBy the end of this course, you will be able to identify the importance and techniques for sales opportunity management. Sales opportunity management involves creating a sales cycle and navigating the steps in the sales process to close the sale.Topics: Sales & Service, Sales, Customer ServiceIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: General754Got Sales?™ Territory Planning
20 Minutes Level: FoundationalA territory may be geographic or it may consist of assigned accounts. By the end of this course, you will be able to identify the importance of territory planning and the techniques for territory planning.Topics: Sales & Service, Sales, Customer ServiceIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: General753Got Sales?™ Outbound Telephone Selling Techniques
22 Minutes Level: FoundationalBy the end of this course, you will be able to identify the importance of outbound telephone selling Techniques and the techniques for outbound telephone selling.Topics: Sales & Service, Sales, Customer ServiceIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: General752GotSales™ Product and Solution Understanding
20 Minutes Level: FoundationalProduct and solution understanding is the broad and deep knowledge of common product or service problems and their associated solutions, including competitive alternatives. Understand how customers use your solutions.Topics: Sales, Sales & Service, Customer ServiceIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: General751GotSales™ System Proficiency
18 Minutes Level: FoundationalBy the end of this lesson, learners will be able to identify the importance of System Proficiency and the different types of organizational systems.Topics: Sales, Sales & Service, Customer ServiceIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: General750GotSales™ Account Development
22 Minutes Level: FoundationalAccount development is creating and executing a plan to improve your organization’s market share from the customer. This plan may include team selling. By the end, you will be able to identify the importance of account development and the techniques for it.Topics: Sales, Sales & ServiceIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: General749GotSales?™ Opportunity Generation
20 Minutes Level: FoundationalOpportunity generation is the act of creating sales opportunities for the organization’s products and services and involves identifying both the active and latent needs of the customer. Users will learn four techniques to help them with opportunity generation.Topics: Sales, Sales & ServiceIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: General748Got Sales?™ Time Management
25 Minutes Level: FoundationalThis course does a great job demonstrating the importance of time management, the techniques for time management, and the skills for conquering procrastination.Topics: Sales & Service, Sales, Time ManagementIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: General667