TrainingBriefs® Course
TrainingBriefs® Dealing with Angry Customers
6 Minutes Level: Foundational
As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.
Target Audience: General
Language: English
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Features
- Audio Narration (Male)
- Video
- Post-Assessment
Learning Objectives
Description
New Micro-Learning!
As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.
Learning Topics
Industry Settings
- Healthcare
- Industrial & Manufacturing
- Office & General
- Retail
Diversity Profile
- Caucasian(s)
- Middle-Eastern(s)
- Male Narrator
Compatibility Notes
- Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
- Supports Android App: TrainingFlow™ app on Android devices
- Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+
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