TrainingBriefs® The Angry Customer
TrainingBriefs® Course

TrainingBriefs® The Angry Customer

6 Minutes Level: Foundational

When it comes to serving customers, you are bound experience situations in which one or more are not happy. How you react in these situations impacts the perception the customer.

Target Audience: General
Language: English

Sales & Service

Features

  • Audio Narration (Male)
  • Interactive Exercises
  • Video
  • Post-Assessment

Learning Objectives

  • How to respond to an angry customer.
  • Know the strategies for dealing with an irate customer.

Description

New Micro-Learning!

When it comes to serving customers, you are bound experience situations in which one or more are not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

Learning Topics

Industry Settings

  • Healthcare
  • Industrial & Manufacturing
  • Office & General
  • Retail

Diversity Profile

  • Caucasian(s)
  • Middle-Eastern(s)
  • Male Narrator

Compatibility Notes

  • Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
  • Supports Android App: TrainingFlow™ app on Android devices
  • Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+


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