TrainingBriefs® The Angry Customer
TrainingBriefs® Course

TrainingBriefs® The Angry Customer

6 Minutes Level: Foundational

When it comes to serving customers or clients, you will eventually experience a situation in which one or more are not happy. It's how you react in those types of situations that impacts the perception the customer has about the level of service they are experiencing.

Target Audience: General
Language: English

Sales & Service

Features

  • Audio Narration
  • Interactive Exercises
  • Video
  • Post-Assessment

Learning Objectives

  • How to respectfully respond to an angry customer.
  • Learn key strategies for dealing with an irate customer.
  • Understand the impact of having a positive attitude when working with disgruntled customers.

Description

When it comes to serving customers or clients, you will eventually experience a situation in which one or more are not happy. It's how you react in those types of situations that impacts the perception the customer has about the level of service they are experiencing.

Customer service is an integral part of all organizations - often meaning the difference in new or repeat business. But customers are not always pleasant - especially when things don't go as smoothly as they expect. This micro-learning course presents several key strategies for tackling those tough customer service events.

Industry Settings

  • Healthcare
  • Industrial & Manufacturing
  • Office & General
  • Retail

Compatibility Notes

  • Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
  • Supports Android App: TrainingFlow™ app on Android devices
  • Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+


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