Search Course Catalog (30 Courses Found)
Contains all of the available courses within the TrainingFlow™ LMS.
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TrainingBriefs® What Language Is That?
5 Minutes Level: FoundationalNew Micro-Learning! While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language. For customers who are speaking in a language that is not their native tongue, it can be extremely frustrating for them and getting upset with them won’t help the situation.Topics: Diversity Dynamics, Inclusion & Equity, Respect, Customer ServiceIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: GeneralC1156Johnny the Bagger® A True Story of Customer Service™ - Video Course
20 Minutes Level: FoundationalInspire your workforce to deliver service from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.Topics: Customer Service, ProfessionalismIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: EmployeesC1150TrainingBriefs® Serving the Customer
5 Minutes Level: IntermediateNew Micro-Learning! Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.Topics: Customer Service, ProfessionalismIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: GeneralC1026Customer Service: Think Like a Customer
5 Minutes Level: FoundationalThinking like the customer is one of the best ways to improve your customer service! Great for session starter, energizer and reinforcing key messages on customer service.Topics: Customer Service, Communication, Interpersonal SkillsIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: EmployeesC903TrainingBriefs® Creating a Positive Customer Experience
5 Minutes Level: FoundationalCreating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.Topics: Customer Service, Sales & ServiceIndustry Settings: Industrial & Manufacturing, Office & General, RetailTarget Audience: GeneralC871TrainingBriefs® Competing Customer Service Priorities
5 Minutes Level: FoundationalCustomers deserve our undivided attention. Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.Topics: Customer Service, Sales & ServiceIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: EmployeesC840TrainingBriefs® Diffusing Customer Emotions
5 Minutes Level: FoundationalCalming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills. Next you must be a proactive problem-solver. Last, you must maintain a positive attitude.Topics: Customer Service, Communication, Sales & Service, ProfessionalismIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: GeneralC813TrainingBriefs® The Angry Customer
6 Minutes Level: FoundationalWhen it comes to serving customers, you are bound experience situations in which one or more are not happy. How you react in these situations impacts the perception the customer.Topics: Customer Service, ProfessionalismIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: GeneralC812TrainingBriefs® Dealing with Angry Customers
6 Minutes Level: FoundationalAs employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.Topics: Customer Service, Interpersonal Skills, ProfessionalismIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: GeneralC809TrainingBriefs® Coworkers Are Customers, Too!
5 Minutes Level: FoundationalWhen it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.Topics: Customer Service, Communication, ProfessionalismIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: EmployeesC805
