Training Briefs® The Refund
TrainingBriefs® Course
New Course

Training Briefs® The Refund

5 Minutes Level: Foundational

We all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. As a leader in the organization, we need to make sure we are offering all of our customers the best experience possible. Without our customers, we wouldn’t have a business.

Target Audience: Managers / Supervisors
Language: English

Leadership

Features

  • Audio Narration
  • Video
  • Post-Assessment

Learning Objectives

  • Learn that taking out our frustrations on a customer could cause them to seek services from a competitor instead.
  • Understand that we sometimes need to remind our employees that even frustration is natural, taking it out on our customers just can’t happen.

Description

We all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. As a leader in the organization, we need to make sure we are offering all of our customers the best experience possible. Without our customers, we wouldn’t have a business.

Frustration is natural. As managers and supervisors, we sometimes need to remind our employees that taking it out on our customers just can’t happen.

Industry Settings

  • Healthcare
  • Industrial & Manufacturing
  • Office & General
  • Retail

Compatibility Notes

  • Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
  • Supports Android App: TrainingFlow™ app on Android devices
  • Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+


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