Search Course Catalog (174 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Topic: Interpersonal Skills

TrainingBriefs® The Tough Conversation

7 Minutes Level: Foundational
New Micro-Learning! When differences get in the way of peer-to-peer relationships at work, everyone loses. The challenge is that we sometimes expect people to see things the same way we do. And when they don't, we get frustrated, we get angry, or we just get fed up and walk away.
Topics: Communication, Interpersonal Skills, Conflict Resolution, Personal Performance
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Customer Service: Think Like a Customer

5 Minutes Level: Foundational
Thinking like the customer is one of the best ways to improve your customer service! Great for session starter, energizer and reinforcing key messages on customer service.
Topics: Customer Service, Communication, Interpersonal Skills
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

TrainingBriefs® Unacceptable Behavior in the Workplace

7 Minutes Level: Intermediate
Understanding your organization’s policies regarding ethical conduct and legal compliance is an important first step in leading the way toward creating a culture of integrity. Identifying what constitutes ethical behavior versus unacceptable behavior is the next step.
Topics: Leadership, Ethics, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General
Target Audience: Managers / Supervisors

Mentoring 201™ The Next Steps for Success (eLearning Classic)

30 Minutes Level: Intermediate
Having a committed mentor is a key factor to improving employee engagement - and we know that good engagement means employees will stay longer and their contributions increase.
Topics: Coaching & Mentoring, Communication, Interpersonal Skills, Leadership, Collaboration
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare)

35 Minutes Level: Foundational
Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. The good news is there is a process for dealing with these difficult people! The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.
Topics: Collaboration, Communication, Interpersonal Skills, Leadership, Conflict Resolution
Industry Settings: Healthcare
Target Audience: General

TrainingBriefs® When Peers Collide

5 Minutes Level: Foundational
The pressures we face in the workplace can put a lot of strain on our relationship with our coworkers that might even prevent us from getting our work done. It’s not easy confronting your coworkers when you are having problems… but it is possible.
Topics: Interpersonal Skills, Communication
Industry Settings: Industrial & Manufacturing, Office & General
Target Audience: General

Taking TIME to Lead™

25 Minutes Level: Intermediate
As a supervisor or manager, your role is vital to the success of the organization. Your leadership impacts morale, teamwork, collaboration, respect, inclusion, innovation, quality… and the list goes on... This powerful course provides an effective model for leading through workplace issues and conflict.
Topics: Conflict Resolution, Communication, Interpersonal Skills, Leadership, Management
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

ATTITUDE!™ Resolving Difficult Situations in the Workplace

35 Minutes Level: Foundational
This interactive course helps by providing a 5-step process to tackling difficult situations. Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause.
Topics: Collaboration, Communication, Interpersonal Skills, Leadership
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: General

TrainingBriefs® - Who Am I?

7 Minutes Level: Foundational
Did you know each of us can choose who we want to be? Much like our attitudes we choose each day, we also have an impact on the very characteristics we display day in and day out.
Topics: Change, Compliance, Ethics, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

TrainingBriefs® Strategies for Success

7 Minutes Level: Foundational
Success in your workplace will mostly be determined by your attitude. This course focuses on the strategies shown here which you can use to ensure that you get along, get noticed, and get ahead.
Topics: Professionalism, Communication, Interpersonal Skills
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees