ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare)
Classic Course

ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare)

35 Minutes Level: Foundational

Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. The good news is there is a process for dealing with these difficult people! The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.

Target Audience: General
Language: English

Teamwork

Features

  • Audio Narration
  • Interactive Exercises
  • Video
  • Post-Assessment

Learning Objectives

  • Understand how negativity impacts relationships and performance.
  • Assess a challenging situation and determine an appropriate strategy.
  • Utilize a 5-step process for dealing with difficult people.
  • Identify the reason(s) for someone’s poor performance.
  • Develop potential solutions for resolving a problem.
  • Manage conflict with confidence, resulting in a positive outcome.

Description

Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn’t take much for a co-worker, supervisor or even a patient to feel the negative effects from someone with a bad attitude.

The good news is there is a process for dealing with these difficult people!

The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.

Compatibility Notes

  • Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
  • Supports Android App: TrainingFlow™ app on Android devices
  • Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+


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