Course Catalog (735 Courses)

Contains all of the available courses within the TrainingFlow™ LMS.

  • 9 Minutes Level: Intermediate
    “The only constant is change,” is a phrase you’ve probably heard many times to describe the ever-shifting cycles of everything around us - and including us. Change is part of being, and with it brings new beginnings, growth and endings that make life a spectacular journey.
    Topics: Change
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 6 Minutes Level: Foundational
    Bias is something we all have, and by itself, it is neither good nor bad. Bias are the attitudes or stereotypes that affect our understanding, actions, perceptions and decisions.
    Topics: Unconscious Bias, Diversity, Inclusion, Respect
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 25 Minutes Level: Intermediate
    Having a committed mentor is a key factor to improving employee engagement - and we know that good engagement means employees will stay longer and their contributions increase.
    Topics: Coaching, Communication, Interpersonal Skills, Leadership, Collaboration
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 35 Minutes Level: Foundational
    Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. The good news is there is a process for dealing with these difficult people! The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.
    Topics: Collaboration, Communication, Interpersonal Skills, Leadership, Conflict Resolution
    Industry Settings: Healthcare
    Target Audience: General
  • 7 Minutes Level: Foundational
    It is important that we understand our hidden biases and stereotypes in order to foster effective teamwork. We often do not realize how these biases and stereotypes impact how we interact with others. Before you can avoid bias and stereotyping people in the workplace, you need to understand what they are.
    Topics: Inclusion, Diversity, Respect, Unconscious Bias
    Industry Settings: Healthcare, Office & General
    Target Audience: General
  • 5 Minutes Level: Foundational
    Thinking like the customer is one of the best ways to improve your customer service! Great for session starter, energizer and reinforcing key messages on customer service.
    Topics: Customer Service, Communication, Interpersonal Skills
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: Employees
  • 30 Minutes Level: Intermediate
    The Medical Leave Act (FMLA) law and requirements can be complicated. This course provides a basic understanding of the FMLA. As a busy manager or supervisor, you should always get an expert involved whenever you deal with an FMLA issue.
    Topics: Compliance, Communication, Management, Professionalism
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: Managers / Supervisors
  • 10 Minutes Level: Foundational
    Having fun at work is okay, but playing to stereotypes - even when it’s meant as just a joke - isn’t funny. It could be perceived as ridicule, and if that happens, it could be seen as creating a hostile environment.
    Topics: Respect, Diversity, Leadership, Management, Inclusion
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: Managers / Supervisors
  • 8 Minutes Level: Intermediate
    As a leader, your ability to manage workforce performance effectively is the single most important factor in attracting and retaining motivated, productive, and loyal employees. You may have taken the time to build great relationships with your employees. Ask yourself, “How do I maintain those relationships on a daily basis?”
    Topics: Leadership, Communication
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: Managers / Supervisors
  • 5 Minutes Level: Foundational
    Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.
    Topics: Customer Service, Sales & Service
    Industry Settings: Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
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