Search Course Catalog (791 Courses Found)

The managers and supervisors who take this course will have a better understanding of what is expected of them according to the American with Disabilities Act. This course provides tips on the various actions that managers can take in order to help ensure compliance with the ADA.

This program helps managers deal with the tough problems involving substance abuse in the workplace. Managers will gain insight into the legal aspects of substance abuse and their own role in addressing it.

Inspire your workforce to deliver service from the heart. This self-study eLearning program drives home the ideals and themes from the best-selling program.

In this course, viewers will learn the legal consequences and actions of harassment, bullying, discrimination in the workplace and different types of harassment, including quid-pro-quo harassment. In addition, the course includes an insight into the possible issues with workplace relationships.

Discipline and termination are critical business issues managers deal with regularly, though not always effectively. Through plain-speak language and practical examples, this course demonstrates protocol and procedures to follow for legal compliance and successful decision making.

This training offers tips on how to recognize and respond to negatively charged situations, in regards to diversity in the workplace. It also, provides information on illegal conduct in the workplace and how managers and supervisors should handle those types of negative situations.

This course is designed to simplify recruiting and hiring by focusing on the toughest issues managers face and giving you some real-world examples to help you understand and implement a recruiting and hiring process.

This course will empower your employees to create effective plans, involve others, ask for help and prioritize their many competing tasks in order to deliver the results your organization needs to be successful.

Dealing with an angry customer, whether internal or external, can be a tough business challenge. This course will equip your employees to handle those calls and confrontations professionally and calmly.

Designed specifically to assist managers and supervisors in dealing with tough workplace situations, this interactive course provides five difficult scenarios that managers often face when dealing with employees and each scenario utilizes an easy-to-use, four-step process for working through the employee situation.