Johnny the Bagger: A True Story of Customer Service™
Classic Course

Johnny the Bagger: A True Story of Customer Service™

30 - 45 minutes Level: Foundational

Inspire your workforce to deliver service from the heart. This self-study eLearning program drives home the ideals and themes from the best-selling program.

Target Audience: Employees
Language: English

Sales & Service

Features

  • Audio Narration (Male)
  • Interactive Exercises
  • Inline Quizzes
  • Video
  • Post-Assessment

Learning Objectives

  • Explain why truly extraordinary service must come from the heart (i.e. from person-to-person connections, not business-to-person connections).
  • Describe the primary positive results that come from delivering from-the-heart service.
  • Apply the key mindsets and actions every day that are necessary to deliver from-the-heart service.
  • Name at least three ways you can add your own "personal signature" to your work to surprise and delight customers.

Description

Inspire your workforce to deliver service from the heart. This self-study eLearning program drives home the ideals and themes from the best-selling program.

This program focuses on how you can provide exceptional service to your customers and make a difference in their experience.

Learning Topics

Industry Settings

  • Office & General
  • Retail

Diversity Profile

  • Teen Caucasian Male with Down Syndrome
  • Various Ages
  • Diverse Video Cast
  • Male Narrator

Compatibility Notes

  • Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
  • Supports Android App: TrainingFlow™ app on Android devices
  • Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+


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