Search Course Catalog (249 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Topic: Communication

TrainingBriefs® Telecommuting (Tips and Tricks)

8 Minutes Level: Foundational
New Micro-Learning! New to working remotely? Most of us have been conditioned to work and focus because of outside constraints. Meetings force us to adhere to certain schedules, office hours dictate our start and end time and a manager’s watchful eye usually keeps our daily Netflix reviews to a minimum. Once on your own, you may find yourself floundering a bit to stay productive.
Topics: Personal Performance, Communication, Interpersonal Skills
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Leadership 101

40 Minutes Level: Intermediate
Leadership is the willingness and ability to influence those around them at all levels. Explore different methods for being more influential and identify leadership behaviors for in a variety of situations. This course helps learners determine ways to develop committed team members; and develop vision, mission and goal statements.
Topics: Leadership, Communication, Interpersonal Skills, Coaching & Mentoring
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

WorkSmarts™: How to Get Along, Get Noticed and Get Ahead

35 Minutes Level: Foundational
Success isn't just about the job you do - it's also about how you do it. Addressing eight basic skills every employee needs to be effective, this course gives trainees critical insight into what it really takes to succeed.
Topics: Professionalism, Communication, Interpersonal Skills, Leadership
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

Sexual Harassment? You Decide.™ Real Situations for Discussion

45 Minutes Level: Intermediate
This eLearning course provides a solid foundation for understanding sexual harassment - through realistic scenarios and an informative narrator. Use it to supplement annual refresher sexual harassment-prevention training requirements.
Topics: Harassment, Communication, Compliance, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

Right Side of the Line: Creating a Respectful and Harassment-Free Workplace™

45 Minutes Level: Foundational
Knowing what behavior is acceptable in the workplace is more important-and often more confusing-than ever. This program addresses all forms of unacceptable behavior, including hazing, gossip, retaliation and more.
Topics: Harassment, Communication, Compliance, Interpersonal Skills, Management, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

A.C.E. It!™: How to Solve Tough Workplace Problems

30 - 45 minutes Level: Foundational
Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. it!
Topics: Interpersonal Skills, Change, Communication, Leadership, Sales & Service, Retention Aid
Industry Settings: Industrial & Manufacturing, Office & General
Target Audience: Employees

TrainingBriefs® Using Personal Pronouns

5 Minutes Level: Foundational
Personal pronouns are the words that we use to refer to ourselves and others in place of names, such as he, she, they, etc. These pronouns are not just grammatical markers, but also expressions of identity and respect. Using the correct personal pronouns for someone shows that you acknowledge and value their gender identity, which may or may not align with their biological sex or appearance. Using the wrong personal pronouns for someone, intentionally or unintentionally, can cause them to feel invalidated, disrespected, or even discriminated against.
Topics: Communication, Team Builder, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

No Problem! Serving Others with Respect™ (eLearning)

40 Minutes Level: Foundational
YOU (the employee) make the difference in how a customer feels, not a policy, not your manager...you! The intent of this course is to show customer service staff and employees some ways of handling difficult situations so that they can effectively respond and leave the customer with a positive, memorable impression.
Topics: Customer Service, Communication, Sales & Service, Professionalism
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: General

TrainingBriefs® Unacceptable Mistakes

8 Minutes Level: Intermediate
There are times, when employees don’t perform their jobs up to our expectations for a variety of reasons. It’s your job, as a manager or supervisor, to communicate and reinforce those expectations and find appropriate solutions, when those expectations are not met. You have discovered an employee who makes an unacceptable number of mistakes. What do you do?
Topics: Management, Communication, Leadership, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

TrainingBriefs® Termination Due to Poor Performance

7 Minutes Level: Intermediate
Performance-based terminations should never come as a surprise to your employees. Despite all your efforts, you still may not see the type or quality of improvement needed, and the only option left is to sever the relationship. However, by now, you should have clearly documented what you did to help the under-performing employee improve. What's the next step?
Topics: Management, Communication, Leadership, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors