Search Course Catalog (266 Courses Found)

New Micro-Learning! New to working remotely? Most of us have been conditioned to work and focus because of outside constraints. Meetings force us to adhere to certain schedules, office hours dictate our start and end time and a manager’s watchful eye usually keeps our daily Netflix reviews to a minimum. Once on your own, you may find yourself floundering a bit to stay productive.

Your managers are legally obligated to understand and enforce company employment policies and procedures to reduce the chance of discrimination and lawsuits. Workplace scenarios illustrate that taking critical precautions and having a clear understanding of the law will minimize employment discrimination and maximize equal employment opportunity.

Leadership is the willingness and ability to influence those around them at all levels. Explore different methods for being more influential and identify leadership behaviors for in a variety of situations. This course helps learners determine ways to develop committed team members; and develop vision, mission and goal statements.

Success isn't just about the job you do - it's also about how you do it. Addressing eight basic skills every employee needs to be effective, this course gives trainees critical insight into what it really takes to succeed.

This eLearning course provides a solid foundation for understanding sexual harassment - through realistic scenarios and an informative narrator. Use it to supplement annual refresher sexual harassment-prevention training requirements.

Knowing what behavior is acceptable in the workplace is more important-and often more confusing-than ever. This program addresses all forms of unacceptable behavior, including hazing, gossip, retaliation and more.

Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. it!

Fairness isn’t just about doing the right thing, it’s a smart strategy for creating a stronger, more effective workplace. It is essential for both employees and the organization. For employees, fairness builds trust, respect, and a sense of belonging. It boosts morale, increases motivation, and encourages employees to perform at their best. For the organization, fairness strengthens employee engagement, reduces turnover, minimizes conflict, and protects against legal risks. Fairness fosters a positive work environment where people and business thrive.

Innovation is a crucial driver of success in the workplace, as it fosters creativity, adaptability, and growth in an ever-evolving business landscape. It enables organizations to stay competitive by adapting to changing market demands and technological advancements. Employees who feel empowered to innovate often experience higher job satisfaction and motivation. Organizations known for innovation attract top talent, customers, and investors.

Workplace relationships are the positive connections and interactions among employees. They're essential for a healthy work environment, fostering collaboration and trust. When these relationships are strained, productivity and morale can suffer, making professionalism and clear communication vital for effective management.

Dependability is the reliability and trustworthiness of an employee in consistently fulfilling their job responsibilities, meeting deadlines, and maintaining a high standard of performance. It's a cornerstone of individual and organizational success. Being dependable builds trust, promotes efficiency, and creates a solid foundation for achieving both personal and collective goals.

Mentoring is a powerful tool that not only helps employees grow professionally and personally but also strengthens organizational performance, employee satisfaction, and retention. Mentoring employees is important because it plays a crucial role in their professional growth, engagement, and overall success within an organization. By investing in mentoring, companies can cultivate a strong, skilled, and loyal workforce.

Active listening is the skill of fully concentrating, understanding, responding to, and remembering what someone is saying during a conversation. It’s an essential communication technique that involves more than just hearing the words spoken; it requires the listener to be engaged and involved in the conversation.

Provide essential guidance for managers, supervisors and leaders on how to effectively and legally (compliant with your policy and procedures) handle situations involving employees suspected of theft. This course covers key organizational policies, emphasizes the importance of respectful communication, and outlines steps for cooperation and follow-up.

Psychological safety refers to an individual's perception of the consequences of taking interpersonal risks at work. In a psychologically safe environment, people feel comfortable expressing themselves without fear of negative consequences to self-image, status, or career. Psychological safety is crucial in the workplace for several reasons, impacting both individual and organizational performance.

Psychological safety refers to an individual's perception of the consequences of taking interpersonal risks at work. In a psychologically safe environment, people feel comfortable expressing themselves without fear of negative consequences to self-image, status, or career. Psychological safety is crucial in the workplace for several reasons, impacting both individual and organizational performance.

Accountability and transparent communication are essential for managing mistakes and sustaining trust within a team. This module examines the impact of failing to acknowledge errors and underscores the role of openness in personal development and upholding organizational integrity. Recognizing the value of personal accountability and clear communication in addressing mistakes is crucial. It emphasizes the importance of creating a supportive environment that encourages honesty, builds trust, and cultivates a culture of ongoing improvement.

Policies and procedures are essential for business operations, but they can sometimes be used as a way to focus on what can’t be done for the customer instead of highlighting what can be done. While every situation is unique, striving to find a win-win solution—even if it involves seeking approval for a policy exception—is key to building long-term customer loyalty. To achieve this, empathize with your customer, reassure them that you will do everything possible to assist, and use your best judgment to resolve the issue effectively.

Effective presentation skills are crucial in conveying ideas, results, and strategies compellingly and confidently within the workplace. This course underscores the critical role of presentation skills in professional settings and the need for individuals to develop confidence in their delivery. Remember, effective communication is not just about what is said, but how it is said, and the importance of engaging the audience through dynamic delivery and preparation.

Bullying is a widespread issue in the United States. While bullying can happen to anyone, some groups may be at greater risk. Bullying negatively affects those who are bullied, those who bully others, bystanders, and others in the school community. Bullying is unwanted, aggressive behavior among school aged children that involves a real or perceived power imbalance. The behavior is repeated, or has the potential to be repeated, over time. Kids who are bullied - and who bully others - may have serious, lasting problems.