How to Solve Conflict Between Employees (Managing Essentials™ Series)
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How to Solve Conflict Between Employees (Managing Essentials™ Series)

15 Minutes Level: Intermediate

New Just-In-Time Performance Management Tool! You have an employees with solving conflict. What do you do? There are five steps you can take to help the situation.

Target Audience: Managers / Supervisors
Language: English

Features

  • Interactive Exercises
  • Job Aids and Reference Materials
  • Video

Learning Objectives

  • Understand how to effectively resolve conflict between employees.
  • Using a step-by-step process to successfully engage and communicate the issue at hand.

Description

New Just-In-Time Performance Management Tool! You have an employees with solving conflict. What do you do? There are five steps you can take to help the situation.

Set some ground rules before beginning the discussion. Then help the employees listen and accept each other’s viewpoint as the way that person sees it. Ask open-ended questions focused on work-related issues. Give and get feedback by paraphrasing and summarizing. Be sure you remain neutral. Allow some venting of emotion if necessary. Listen without comment and encourage the employees to talk further. Deal with arguments and angry outbursts by restating the agreed-upon ground rules.

Job Aids and Reference Materials

  • Managing Essentials™ How to Solve Conflict Between Employees
    5 pages

Industry Settings

  • Healthcare
  • Industrial & Manufacturing
  • Office & General
  • Retail

Compatiblity Notes

  • Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
  • Supports Android App: TrainingFlow™ app on Android devices
  • Supports Modern Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge, Internet Explorer 10+   YOUR SYSTEM
  • DOES NOT Support Legacy Browsers: Internet Explorer 10 and below are not supported


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