ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare)
Classic Course
New Course

ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare)

35 Minutes Level: Foundational

Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. The good news is there is a process for dealing with these difficult people! The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.

Target Audience: General
Language: English

Features

  • Audio Narration (Male)
  • Interactive Exercises
  • Video
  • Accessible / 508 Compliant
  • Post-Assessment

Learning Objectives

  • Understand how negativity impacts relationships and performance.
  • Assess a challenging situation and determine an appropriate strategy.
  • Utilize a 5-step process for dealing with difficult people.
  • Identify the reason(s) for someone’s poor performance.
  • Develop potential solutions for resolving a problem.
  • Manage conflict with confidence, resulting in a positive outcome.

Description

Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn’t take much for a co-worker, supervisor or even a patient to feel the negative effects from someone with a bad attitude.

The good news is there is a process for dealing with these difficult people!

The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.

Industry Setting

  • Healthcare

Diversity Profile

  • Caucasian(s)
  • Latino(s)
  • Asian(s)
  • African American(s)
  • Male Narrator


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