ATTITUDE!™ Resolving Difficult Situations in the Workplace
Classic Course

ATTITUDE!™ Resolving Difficult Situations in the Workplace

35 Minutes Level: Foundational

This interactive course helps by providing a 5-step process to tackling difficult situations. Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause.

Target Audience: General
Language: English

Features

  • Audio Narration (Male)
  • Inline Quizzes
  • Video
  • Accessible / 508 Compliant
  • Post-Assessment

Learning Objectives

  • Understand how negativity impacts relationships and performance.
  • Assess a challenging situation and determine an appropriate strategy.
  • Utilize a 5-step process for dealing with difficult people.
  • Identify the reason(s) for someone’s poor performance.
  • Develop potential solutions for resolving a problem
  • Manage conflict with confidence, resulting in a positive outcome.

Description

Let's face it. Nobody likes to deal with a difficult attitude... In fact, most of us would rather sit in a dentist's chair before we'd confront one of those bad apples who are making our lives miserable at work. But did you ever stop to think about what kind of price we're paying for that self-imposed misery?

This interactive course helps by providing a 5-step process to tackling difficult situations. Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.

Industry Settings

  • Industrial & Manufacturing
  • Office & General
  • Retail

Diversity Profile

  • Various Ages
  • Diverse Video Cast
  • Male Narrator

Compatiblity Notes

  • Modern Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge, Internet Explorer 10+
  • Mobile Browsers: Android Chrome on Android 7+, Apple Safari on iPhone&iPad
  • Mobile App: TrainingFlow™ iOS & Android App


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