Search Course Catalog (132 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Series: LearningBytes® Course

Got Sales?™ Relationship Development

30 Minutes Level: Foundational
By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them. There are three techniques for building good customer relationships: good relationship skills, sustaining interest, and asking good questions.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Got Sales?™ Customer Business Understanding

25 Minutes Level: Foundational
The techniques in this course are designed to help you with this task. Foster customer relationships and to recommend solutions to meet each customer’s unique business needs. In order to do so, you must truly understand the customer’s business – what makes them tick, and how they use your solutions to meet their needs and achieve their goals.
Topics: Customer Service, Sales, Sales & Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Got Sales?® Qualifying

25 Minutes Level: Foundational
By the end of this course, you will be able to identify the importance of qualifying and the techniques to successfully qualify an opportunity. You'll learn the techniques for qualifying an opportunity; probing for active needs, identifying the buying committee, determining the timeline, and uncovering risk. You'll also learn three tips to successfully quality opportunities; verifying information, listening for other needs, and proposing alternatives.
Topics: Sales & Service, Sales
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Got Performance?® Decisions... Decisions

15 Minutes Level: Intermediate
In a team situation, you and a coworker may look at the same project and see it entirely differently! In this eLearning course, you will learn how to recognize, respond to, and resolve difficult interactions stemming from differences in the way decisions are made.
Topics: Communication, Interpersonal Skills, Collaboration
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Got Diversity & Inclusion?™ The Diversity Moment

12 Minutes Level: Foundational
Differences in culture contribute to the rich vibrancy of our country’s own unique make-up. These differences can present challenges in the workplace, however. Understanding the cultural differences, or diversity in our workplace, goes a long way towards resolving issues. In other words, resolving a “diversity moment”.
Topics: Diversity Dynamics, Inclusion & Equity, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Got Leadership?™ Ethical Selling

12 Minutes Level: Intermediate
By the end of this course, you will be able to identify the actions you - as a leader - can take to raise the bar of professionalism in sales.
Topics: Ethics, Sales, Leadership, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

Got Diversity & Inclusion?™ Fiction vs. Fact

12 Minutes Level: Foundational
It’s sometimes difficult not to become involved in gossip and rumor sharing at work. By the end of this course, you will be able to understand the meaning of diversity and more importantly, inclusion - and the impact of gossip, assumptions, rumors and innuendo in the workplace.
Topics: Inclusion & Equity, Communication, Interpersonal Skills, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Got Leadership?™ Stopping Retaliation Before It Starts

20 Minutes Level: Intermediate
Define the key legal terms associated with workplace retaliation. Identify the three major consequences of retaliation in the workplace. Understand management’s responsibility in preventing retaliation.
Topics: Compliance, Communication, Harassment, Management, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

Got Leadership?™ Understanding Hidden Bias

20 Minutes Level: Foundational
By the end of this course, you will be able to identify hidden bias or stereotypes and understand why maintaining a respectful culture promotes teamwork.
Topics: Unconscious Bias, Diversity Dynamics, Leadership, Inclusion & Equity, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

Got Performance?® Co-Workers Are Your Customers, Too!

12 Minutes Level: Foundational
We depend on our coworkers to get things done, and they depend on us. By the end of this course, you will be able to identify ways to positively impact and support internal customers.
Topics: Customer Service, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General