Search Course Catalog (132 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Series: LearningBytes® Course

Got Leadership?™ Retaliation Clues and Cues

20 Minutes Level: Intermediate
Being a leader means many things. By the end of this course, you will be able to identify and react appropriately to retaliation as well as create a safe environment for employees.
Topics: Compliance, Communication, Ethics, Leadership, Management, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

Got Performance?® The Importance of Integrity (Employees)

20 Minutes Level: Foundational
Often times we can find ourselves in difficult situations when making the right decision is not always easy or clear. By the end of this course, you will be able to identify some of the most common work-related concerns as well as identify the best course of action given an ethical or compliance situation.
Topics: Ethics, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

Got Respect?® The Respectful Workplace

18 Minutes Level: Foundational
After completing this course, you will have a greater understanding of respect and its impact in the workplace. It is not always easy to get along with people who are different from us. But the rewards are immeasurable when we make an effort and succeed. It takes time, patience, and lots of discussion.
Topics: Diversity Dynamics, Communication, Interpersonal Skills, Management, Professionalism, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General
Target Audience: Managers / Supervisors

Got Performance?® Diffusing Customer Emotions

14 Minutes Level: Intermediate
This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience.
Topics: Customer Service, Communication, Interpersonal Skills, Sales & Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Got Leadership?™ Respecting Your LGBT Colleagues

18 Minutes Level: Intermediate
Differences in race, religion, age, ethnic background and sexual orientation add to the diversity of experience each individual brings to the team. This course will give you increased confidence as a manager helping you create a more productive team, with fewer inter-personal conflicts.
Topics: Diversity Dynamics, Management, Professionalism, Inclusion & Equity, Respect, Teamwork
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Got Performance?® Handling Interruptions with a Smile

13 Minutes Level: Foundational
Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.
Topics: Customer Service, Interpersonal Skills, Professionalism
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Got Leadership?™ Tackling Team Pitfalls

20 Minutes Level: Intermediate
By the end of this module, you will be able to identify unprofessional behavior in the workplace, management responsibilities for establishing and maintaining a respectful workplace, and respond to unprofessional behavior and inappropriate conduct by using effective communication methods.
Topics: Teamwork, Communication, Interpersonal Skills, Leadership, Management, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General
Target Audience: Managers / Supervisors

Got Leadership?™ Interviewing: Using Current Work Examples

12 Minutes Level: Intermediate
Effective interviewing skill is an important asset for a manager. By the end of this course, you will be able to identify five probing strategies used in behavior-based interviewing and how to probe for current work examples.
Topics: Interviewing & Hiring, Communication, Interpersonal Skills, Management
Target Audience: Managers / Supervisors

Got Leadership?™ Getting Employees to Care

20 Minutes Level: Intermediate
As a manager, you can help by not making assumptions, asking the right questions, and asking your employees for feedback on what personally motivates them. By the end of this course, you will be able to identify ways to motivate employees before there is an issue and ways to approach employees who already stopped trying.
Topics: Management, Communication, Motivation, Interpersonal Skills, Leadership, Professionalism, Coaching & Mentoring
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

Got Leadership?™ The Difficult Performance Appraisal

18 Minutes Level: Intermediate
As a leader, when an employee isn’t performing or acting appropriately, you are required to take action. This course helps you identify the benefits of a performance appraisal and the proper techniques to navigate through a difficult performance appraisal.
Topics: Management, Communication, Interpersonal Skills
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General