Search Course Catalog (34 Courses Found)

In this course, you will learn how to contribute to others’ success by determining the causes of and solutions to difficult behaviors. Explore behaviors often defined as "difficult" and the causes of those behaviors. Examine ways to lead through those difficult behaviors. Understand how these behaviors tie to performance management.

This course is designed to empower the learner to: 1) Define “coaching” and discuss the benefits, 2) Identify ways to inspire, encourage and challenge their team, 3) Learn to use a coaching conversation template, and 4) Practice coaching.

Enforcing a zero-tolerance policy can be challenging for managers. This program gives your managers practical skills they can apply immediately to handle sensitive situations before they escalate.

This course helps employees positively and productively navigate any change-big or small. Through learning tools such as right-way behavior modeling, this program equips employees with skills to react smarter, adapt faster and engage together more productively when change comes around again.