Search Course Catalog (32 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Topic: Conflict Resolution

The Courage to Coach™ for Retail (eLearning Classic)

30 - 40 Minutes Level: Foundational
The Courage to Coach™ for Retail is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance.
Topics: Coaching & Mentoring, Communication, Management, Professionalism, Conflict Resolution
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

Compliance is Just the Beginning: Ethical Situations to Consider

40 Minutes Level: Foundational
Learners will observe eight video vignettes which will help them recognize and respond appropriately to unethical situations. Users will benefit from this course by learning to recognize unethical situations, evaluate decisions, understanding the importance of reflection.
Topics: Ethics, Communication, Professionalism, Conflict Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Conflict Clock™ for Managers & Supervisors

30 Minutes Level: Intermediate
Conflict is a part of life – and that’s especially true in the workplace. This course gives managers a new perspective on understanding and resolving conflict. Use the T.I.M.E.™ model to your advantage and resolve workplace conflict.
Topics: Conflict Resolution, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

Conflict Clock™ - eLearning Classic

40 Minutes Level: Foundational
When conflict is not handled well, most people find conflict to be painful. Powerful emotions may be released, and we may have a tendency to personalize the conflict. When these things happen, there is potential for conflict to harm or even destroy relationships. Conflict Clock™ gives a simple model to diffuse conflict and turn it into collaboration.
Topics: Conflict Resolution, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Got Performance?® Dealing With Peer-to-Peer Conflict

12 Minutes Level: Foundational
This course will help you minimize misunderstandings through good communication, build relationships, and promote a culture of tolerance and inclusion. When conflict does occur, you can work with your coworkers to see past problems and address the underlying issues.
Topics: Conflict Resolution, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Got Performance?® The Brighter Side of Conflict

12 Minutes Level: Intermediate
In this module, we’ll discuss typical sources of conflict at work and the impact conflict can have, both negative and positive. By completing it you will be able to identify sources of conflict at work and how conflict can result in either negative or positive outcomes.
Topics: Conflict Resolution, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Got Leadership?™ The Work-Life Balance Conundrum (for Managers)™

18 Minutes Level: Intermediate
A quick lesson on turning manager-employee conflict into collaboration. Applicable across many workplace scenarios.
Topics: Conflict Resolution, Communication, Interpersonal Skills, Professionalism, Inclusion & Equity
Industry Settings: Healthcare, Office & General, Retail
Target Audience: Managers / Supervisors

M.E.E.T. Zero Tolerance™: Enforcing Zero Tolerance with Fairness and Respect

20 Minutes Level: Intermediate
Enforcing a zero-tolerance policy can be challenging for managers. This program gives your managers practical skills they can apply immediately to handle sensitive situations before they escalate.
Topics: Diversity Dynamics, Communication, Harassment, Leadership, Professionalism, Culture Commitment, Conflict Resolution
Industry Settings: Office & General
Target Audience: Managers / Supervisors

Dealing with the Difficult Employee

40 minutes Level: Intermediate
In this course, you will learn how to contribute to others’ success by determining the causes of and solutions to difficult behaviors. Explore behaviors often defined as "difficult" and the causes of those behaviors. Examine ways to lead through those difficult behaviors. Understand how these behaviors tie to performance management.
Topics: Interpersonal Skills, Communication, Leadership, Conflict Resolution, Teamwork
Industry Settings: Office & General
Target Audience: Employees

Coaching and Feedback Essentials

40 minutes Level: Intermediate
This course is designed to empower the learner to: 1) Define “coaching” and discuss the benefits, 2) Identify ways to inspire, encourage and challenge their team, 3) Learn to use a coaching conversation template, and 4) Practice coaching.
Topics: Coaching & Mentoring, Interpersonal Skills, Management, Conflict Resolution
Industry Settings: Healthcare, Office & General, Retail
Target Audience: General