Course Catalog (1038 Courses)

Contains all of the available courses within the TrainingFlow™ LMS.

Win the S.A.L.E.™ Supporting the Sale

30 Minutes Level: Intermediate
This course is great for employees who are new to sales or sales-related work. It explains how to build trust with prospects and customers, demonstrates ways to maintain customer loyalty when handling complaints, and describes how to recognize opportunities and "upsell" existing customers.
Topics: Sales & Service, Communication, Professionalism
Industry Settings: Office & General, Retail
Target Audience: Employees

Win the S.A.L.E.™ - Coaching for Sales Success

30 Minutes Level: Intermediate
This program is designed to help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.
Topics: Sales & Service, Communication, Professionalism, Coaching & Mentoring
Industry Settings: Office & General, Retail
Target Audience: Managers / Supervisors

Win the S.A.L.E.™: Putting it All Together

35 Minutes Level: Foundational
Designed for service and support professionals. This program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.
Topics: Sales & Service, Communication, Sales, Professionalism, Coaching & Mentoring
Industry Settings: Office & General
Target Audience: Employees

Win the S.A.L.E.™ One Step at a Time

40 Minutes Level: Foundational
Designed for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.
Topics: Sales & Service, Communication, Professionalism
Industry Settings: Office & General
Target Audience: Employees

M.E.E.T. Zero Tolerance™: Enforcing Zero Tolerance with Fairness and Respect

30 - 40 minutes Level: Intermediate
Enforcing a zero-tolerance policy can be challenging for managers. This program gives your managers practical skills they can apply immediately to handle sensitive situations before they escalate.
Topics: Diversity Dynamics, Communication, Harassment, Leadership, Professionalism, Culture Commitment, Conflict Resolution
Industry Settings: Office & General
Target Audience: Managers / Supervisors

Ready. Set. CHANGE!™ Reacting Smarter. Adapting Faster. Engaging Together.

30 - 45 minutes Level: Intermediate
This course helps employees positively and productively navigate any change-big or small. Through learning tools such as right-way behavior modeling, this program equips employees with skills to react smarter, adapt faster and engage together more productively when change comes around again.
Topics: Change, Communication, Compliance, Interpersonal Skills, Leadership, Professionalism, Conflict Resolution
Industry Settings: Industrial & Manufacturing, Office & General
Target Audience: Employees

Integrity Every Day: Real Choices. Right Decisions.™

30 - 45 minutes Level: Foundational
Quality care depends on healthcare professionals who act with integrity and inspire trust. Reinforce the connection between consistent, ethical behavior and institutional excellence with "Integrity Every Day".
Topics: Ethics, Change, Compliance, Leadership, Professionalism
Industry Settings: Healthcare
Target Audience: Employees

Life IS a Series of Presentations™: Inspire, Inform & Influence. Anytime, Anywhere.

40 minutes Level: Foundational
Improve communications by helping everyone make their point with impact. Using this simple but powerful five-step process, your workforce will be empowered to communicate with impact anytime, anywhere. They'll develop the power to communicate for better understanding and support.
Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism
Industry Settings: Industrial & Manufacturing, Office & General
Target Audience: Employees

Be S.A.F.E. (Not Sorry)™: Preventing Violence in the Workplace

30 - 45 minutes Level: Foundational
The program's compelling vignettes bring to light the consequence of workplace violence, leaving a lasting impression on participants. Using the S.A.F.E. model, employees learn to recognize warning signs of potential threatening behavior in the workplace and take steps to protect themselves and others.
Topics: Compliance, Communication, Harassment, Leadership, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

Whale Done!™ in Action

30 - 45 minutes Level: Foundational
This course will help you learn how to build trust, accentuate the positive and, when a mistake occurs, redirect the energy for a more productive outcome by showing applications of the technique in the workplace.
Topics: Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors