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There are different classes of fire as well as different types of fire extinguishers for each class. Using the wrong type can make the fire worse and cause serious injury to you or the people around you. In this lesson, we’ll review the different types of fire extinguishers.

Fire is among the most serious hazards that you may face in the workplace. While proper procedures and training can minimize its likelihood, you still must be prepared to deal with a fire emergency should it occur. In this lesson, we’ll review the procedures you should follow in the event of a fire.

Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.

Just how important are fire extinguishers? It turns out very important! Often ignored, these life saving devices play a vital role in keeping us safe. In this module, we’ll review the important things you must consider about your fire extinguishers.

Every 20 seconds, a fire department responds to a fire somewhere in the United States. Once a minute, a fire occurs in a structure. Although fire's toll has declined steadily over the past two decades, fire continues to cause major losses. In this course, we’ll discuss fire classifications.

As a leader, your success is contingent upon the success of those you lead. However, the success of those you lead is directly related to your skill as a leader so it makes sense to develop your leadership skills to their fullest. Learners taking this course will quickly understand that leadership is the willingness and ability to influence those around them at all levels.

Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them. Think of an objection as a gift from the customer.

Electrical shocks can range from a mild discomfort to death. Electrical shock is a cause of workplace injuries that often results in long term disability and death. In this module, we’ll review electrical safety training.

Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication.

Learners will observe eight video vignettes which will help them recognize and respond appropriately to unethical situations. Users will benefit from this course by learning to recognize unethical situations, evaluate decisions, understanding the importance of reflection.

By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques. Cross-selling and up-selling are important to maintaining customer satisfaction and building customer loyalty. They can also boost revenue, helping the business prosper.

After you’ve proposed a solution, answered any customer objections, and tied up any loose details, it’s time to ask for the order to close the sale. By the end of this course, you will be able to identify the importance of closing and the techniques to apply when closing a sale to make closing simple and non-confrontational.

In consultative selling, customer needs are the basis of the sales conversation. The salesperson doesn’t present product or service solutions without first making sure they address a customer need.

This course was created for people who are already familiar with basic behavior-based interviewing. It is an advanced workshop-format designed to significantly improve probing skills.

As a leader, you have a responsibility to promote a culture of integrity in your organization. By the end of this module, you will be able to identify ethical behavior and choose ethical reactions in various situations.

By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them. There are three techniques for building good customer relationships: good relationship skills, sustaining interest, and asking good questions.

The techniques in this course are designed to help you with this task. Foster customer relationships and to recommend solutions to meet each customer’s unique business needs. In order to do so, you must truly understand the customer’s business – what makes them tick, and how they use your solutions to meet their needs and achieve their goals.

By the end of this course, you will be able to identify the importance of qualifying and the techniques to successfully qualify an opportunity. You'll learn the techniques for qualifying an opportunity; probing for active needs, identifying the buying committee, determining the timeline, and uncovering risk. You'll also learn three tips to successfully quality opportunities; verifying information, listening for other needs, and proposing alternatives.

Updated with the US Supreme Court decision protecting LGBTQ+ workers! In the ever-changing work environment, it's difficult to know--or understand--what's allowed and what's not allowed at work. Using this new course, bring greater awareness to the many types of harassment which can occur in the workplace.

This course gives a great overview of the effects of benzene, prep for working with benzene and exposure to benzene. Benzene is nothing to fool around with. Exposure to liquid or vaporous benzene can be fatal. Providing essential information, this course provides a thorough overview of benzene.