Search Course Catalog (43 Courses Found)
Contains all of the available courses within the TrainingFlow™ LMS.
Results for
Exceeding Internal Customer Expectations
25 Minutes Level: FoundationalHaving satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success. Taking the time to provide exceptional internal customer service will go a long way in opening opportunities in your career, burnishing your reputation and positioning you for success.Topics: Customer Service, Communication, Interpersonal Skills, ProfessionalismIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: General595Got Performance?™ Diffusing Customer Emotions
14 Minutes Level: IntermediateThis course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience.Topics: Customer Service, Communication, Interpersonal Skills, Sales & ServiceIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: General587Got Performance?™ Handling Interruptions with a Smile
13 Minutes Level: FoundationalCustomers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.Topics: Customer Service, Interpersonal Skills, ProfessionalismIndustry Settings: Industrial & Manufacturing, Office & General, RetailTarget Audience: General583Got Performance?™ Think Like a Customer
10 Minutes Level: FoundationalThe only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service.Topics: Sales & Service, Communication, Interpersonal Skills, Customer ServiceIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: General563Got Performance?™ When Policies and Service Collide
14 Minutes Level: IntermediateThis course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer. You will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions.Topics: Customer Service, Interpersonal Skills, Sales & ServiceIndustry Settings: Healthcare, Industrial & Manufacturing, Office & General, RetailTarget Audience: General547Glad I Could Help: Real Customer Service Situations for Discussion™ - Video Course
25 Minutes Level: FoundationalHelp service representatives deal effectively with difficult customer situations.Topics: Customer Service, Sales & Service, ProfessionalismIndustry Settings: Industrial & Manufacturing, Office & General, RetailTarget Audience: Employees225Sales Series: Coach the S.A.L.E.™ for Sales Managers - Video + Post Test
25 Minutes Level: IntermediateHelp sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.Topics: Sales & Service, Communication, Interpersonal Skills, Leadership, ProfessionalismIndustry Settings: Office & GeneralTarget Audience: Managers / Supervisors136Sales Series: Win the SALE™ Supporting the Sale
30 Minutes Level: IntermediateThis course is great for employees who are new to sales or sales-related work. It explains how to build trust with prospects and customers, demonstrates ways to maintain customer loyalty when handling complaints, and describes how to recognize opportunities and "upsell" existing customers.Topics: Sales & Service, Communication, ProfessionalismIndustry Settings: Office & General, RetailTarget Audience: Employees79Sales Series: Win the S.A.L.E.™ - Coaching for Sales Success
30 Minutes Level: IntermediateThis program is designed to help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.Topics: Sales & Service, Communication, Professionalism, Coaching & MentoringIndustry Settings: Office & General, RetailTarget Audience: Managers / Supervisors78Win the S.A.L.E.™: Putting it All Together
30 Minutes Level: FoundationalDesigned for service and support professionals. This program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.Topics: Sales & Service, Communication, Sales, Professionalism, Coaching & MentoringIndustry Settings: Office & GeneralTarget Audience: Employees77