Search Course Catalog (43 Courses Found)

Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success. Taking the time to provide exceptional internal customer service will go a long way in opening opportunities in your career, burnishing your reputation and positioning you for success.

This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience.

Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.

The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service.

This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer. You will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions.

Help service representatives deal effectively with difficult customer situations.

Help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.

This course is great for employees who are new to sales or sales-related work. It explains how to build trust with prospects and customers, demonstrates ways to maintain customer loyalty when handling complaints, and describes how to recognize opportunities and "upsell" existing customers.

This program is designed to help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.

Designed for service and support professionals. This program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.