Search Course Catalog (42 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Achievement: Sales & Service

  • 14 Minutes Level: Intermediate
    This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience.
    Topics: Customer Service, Communication, Interpersonal Skills, Sales & Service
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 13 Minutes Level: Foundational
    Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.
    Topics: Customer Service, Interpersonal Skills, Professionalism
    Industry Settings: Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 10 Minutes Level: Foundational
    The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service.
    Topics: Sales & Service, Communication, Interpersonal Skills, Customer Service
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 14 Minutes Level: Intermediate
    This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer. You will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions.
    Topics: Customer Service, Interpersonal Skills, Sales & Service
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 25 Minutes Level: Foundational
    Help service representatives deal effectively with difficult customer situations.
    Topics: Customer Service, Sales & Service, Professionalism
    Industry Settings: Industrial & Manufacturing, Office & General, Retail
    Target Audience: Employees
  • 25 Minutes Level: Intermediate
    Help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.
    Topics: Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism
    Industry Settings: Office & General
    Target Audience: Managers / Supervisors
  • 21 minutes Level: Intermediate
    This course is great for employees who are new to sales or sales-related work. It explains how to build trust with prospects and customers, demonstrates ways to maintain customer loyalty when handling complaints, and describes how to recognize opportunities and "upsell" existing customers.
    Topics: Sales & Service, Communication, Professionalism
    Industry Settings: Office & General, Retail
    Target Audience: Employees
  • 20 minutes Level: Intermediate
    This program is designed to help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.
    Topics: Sales & Service, Communication, Professionalism, Coaching & Mentoring
    Industry Settings: Office & General, Retail
    Target Audience: Managers / Supervisors
  • 21 minutes Level: Foundational
    Designed for service and support professionals. This program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.
    Topics: Sales & Service, Communication, Sales, Professionalism, Coaching & Mentoring
    Industry Settings: Office & General
    Target Audience: Employees
  • 39 minutes Level: Foundational
    Designed for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.
    Topics: Sales & Service, Communication, Professionalism
    Industry Settings: Office & General
    Target Audience: Employees
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