Got Performance?® Think Like a Customer
10 Minutes Level: Foundational
The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service.
Target Audience: General
- Audio Narration (Male)
Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring plain and simple. The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service.
Did you know 40% of customers switch to a competitor because of poor service? Only 8% switch because of cost. And even worse, 68% of customers feel customer service is indifferent at best. Those are some sobering statistics. Don’t be a bad service statistic! You can change things around and all it takes is to start thinking like a customer.
- Industrial & Manufacturing
- Office & General
- African American(s)
- Male Narrator
- Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
- Supports Android App: TrainingFlow™ app on Android devices
- Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+