Glad I Could Help: Real Customer Service Situations for Discussion™ (Streaming)
Streaming Video

Glad I Could Help: Real Customer Service Situations for Discussion™ (Streaming)

25 Minutes Level: Foundational Rating

Help service representatives deal effectively with difficult customer situations. Streaming course version.

Target Audience: Employees
Language: English

Sales & Service

Features

  • Video

Learning Objectives

  • Explain why the customer's perception of the quality of service he/she receives is the only thing that counts.
  • Demonstrate the skills necessary to make sure the customer is left with a positive, memorable impression.

Description

Dealing with an angry customer, whether internal or external, can be a tough business challenge.

This course will equip your employees to handle those calls and confrontations professionally and calmly.

Industry Settings

  • Industrial & Manufacturing
  • Office & General
  • Retail

Diversity Profile

  • Caucasian(s)

Compatibility Notes

  • Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
  • Supports Android App: TrainingFlow™ app on Android devices
  • Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+


Share on Social Networks