Search Course Catalog (42 Courses Found)
Contains all of the available courses within the TrainingFlow™ LMS.
Results for Achievement: Sales & Service
LearningBytes® Course
Got Sales?™ Value Proposition
25 Minutes Level: FoundationalA value proposition is the evidence a salesperson presents that demonstrates what the customer will receive exceeds the cost of the solution. Think of the value proposition as an old-fashioned scale; the benefits of the solution must outweigh the costs. By the end of this course, you will be able to identify the importance of value propositions and the techniques for establishing them.
Topics: Sales & Service, Sales
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Sales?® Customer Care
20 Minutes Level: FoundationalCaring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Sales?™ Handling Objections
25 Minutes Level: FoundationalHandling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them. Think of an objection as a gift from the customer.
Topics: Sales & Service, Sales, Interpersonal Skills
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Sales?® Cross-Selling and Up-Selling
25 Minutes Level: FoundationalBy the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques. Cross-selling and up-selling are important to maintaining customer satisfaction and building customer loyalty. They can also boost revenue, helping the business prosper.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Sales?™ Closing
25 Minutes Level: FoundationalAfter you’ve proposed a solution, answered any customer objections, and tied up any loose details, it’s time to ask for the order to close the sale. By the end of this course, you will be able to identify the importance of closing and the techniques to apply when closing a sale to make closing simple and non-confrontational.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Sales?™ Consultative Selling
25 Minutes Level: FoundationalIn consultative selling, customer needs are the basis of the sales conversation. The salesperson doesn’t present product or service solutions without first making sure they address a customer need.
Topics: Sales & Service, Communication, Sales
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Sales?™ Relationship Development
30 Minutes Level: FoundationalBy the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them. There are three techniques for building good customer relationships: good relationship skills, sustaining interest, and asking good questions.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Sales?™ Customer Business Understanding
25 Minutes Level: FoundationalThe techniques in this course are designed to help you with this task. Foster customer relationships and to recommend solutions to meet each customer’s unique business needs. In order to do so, you must truly understand the customer’s business – what makes them tick, and how they use your solutions to meet their needs and achieve their goals.
Topics: Customer Service, Sales, Sales & Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Sales?® Qualifying
25 Minutes Level: FoundationalBy the end of this course, you will be able to identify the importance of qualifying and the techniques to successfully qualify an opportunity. You'll learn the techniques for qualifying an opportunity; probing for active needs, identifying the buying committee, determining the timeline, and uncovering risk. You'll also learn three tips to successfully quality opportunities; verifying information, listening for other needs, and proposing alternatives.
Topics: Sales & Service, Sales
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Performance?® Co-Workers Are Your Customers, Too!
12 Minutes Level: FoundationalWe depend on our coworkers to get things done, and they depend on us. By the end of this course, you will be able to identify ways to positively impact and support internal customers.
Topics: Customer Service, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Classic Course
Exceeding Internal Customer Expectations
30 Minutes Level: FoundationalHaving satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success. Taking the time to provide exceptional internal customer service will go a long way in opening opportunities in your career, burnishing your reputation and positioning you for success.
Topics: Customer Service, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Performance?® Diffusing Customer Emotions
20 Minutes Level: IntermediateThis course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience.
Topics: Customer Service, Communication, Interpersonal Skills, Sales & Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Performance?® Handling Interruptions with a Smile
20 Minutes Level: FoundationalCustomers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.
Topics: Customer Service, Interpersonal Skills, Professionalism
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Performance?® Think Like a Customer
20 Minutes Level: FoundationalThe only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service.
Topics: Sales & Service, Communication, Interpersonal Skills, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Performance?® When Policies and Service Collide
20 Minutes Level: IntermediateThis course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer. You will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions.
Topics: Customer Service, Interpersonal Skills, Sales & Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Streaming Video
Glad I Could Help: Real Customer Service Situations for Discussion™ (Streaming)
25 Minutes Level: FoundationalHelp service representatives deal effectively with difficult customer situations. Streaming course version.
Topics: Customer Service, Sales & Service, Professionalism
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees
Classic Course
Win the S.A.L.E.™ Supporting the Sale
30 Minutes Level: IntermediateThis course is great for employees who are new to sales or sales-related work. It explains how to build trust with prospects and customers, demonstrates ways to maintain customer loyalty when handling complaints, and describes how to recognize opportunities and "upsell" existing customers.
Topics: Sales & Service, Communication, Professionalism
Industry Settings: Office & General, Retail
Target Audience: Employees
Classic Course
Win the S.A.L.E.™ - Coaching for Sales Success
30 Minutes Level: IntermediateThis program is designed to help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.
Topics: Sales & Service, Communication, Professionalism, Coaching & Mentoring
Industry Settings: Office & General, Retail
Target Audience: Managers / Supervisors
Classic Course
Win the S.A.L.E.™: Putting it All Together
35 Minutes Level: FoundationalDesigned for service and support professionals. This program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.
Topics: Sales & Service, Communication, Sales, Professionalism, Coaching & Mentoring
Industry Settings: Office & General
Target Audience: Employees
Classic Course
Win the S.A.L.E.™ One Step at a Time
40 Minutes Level: FoundationalDesigned for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.
Topics: Sales & Service, Communication, Professionalism
Industry Settings: Office & General
Target Audience: Employees