Got Performance?® When Policies and Service Collide
LearningBytes® Course

Got Performance?® When Policies and Service Collide

14 Minutes Level: Intermediate

This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer. You will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions.

Target Audience: General
Language: English

Sales & Service

Features

  • Audio Narration (Male)
  • Branching
  • Inline Quizzes
  • Video
  • Post-Assessment

Learning Objectives

  • Identify alternate solutions to customer problems.
  • Identify how to respond to difficult situations where policies and service collide.

Description

As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.

By completing this module, you will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions.

Learning Topics

Industry Settings

  • Healthcare
  • Industrial & Manufacturing
  • Office & General
  • Retail

Diversity Profile

  • Caucasian(s)
  • Asian(s)
  • Middle-Eastern(s)
  • Male Narrator

Compatibility Notes

  • Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
  • Supports Android App: TrainingFlow™ app on Android devices
  • Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+


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