Smart Leadership: Tackling Poor Performance
Classic Course

Smart Leadership: Tackling Poor Performance

35 Minutes Level: Foundational

As a leader, you’ve definitely dealt with someone who has a bad attitude! Attitudes can cause some of the most challenging situations in just about any relationship. Just being around someone who complains, whines or simply doesn’t say anything can cause you to feel frustrated, angry, or even helpless. The good news is there is a process for tackling this poor performance!

Target Audience: Managers / Supervisors
Language: English

Leadership

Features

  • Audio Narration
  • Interactive Exercises
  • Inline Quizzes
  • Video
  • Post-Assessment

Learning Objectives

  • Understand how negativity impacts relationships and performance.
  • Assess a challenging situation and determine an appropriate strategy.
  • Utilize a 5-step process for tackling difficult attitudes.
  • Identify the reason(s) for someone’s poor performance.
  • Develop potential solutions for resolving a problem.
  • Manage conflict with confidence, resulting in a positive outcome.

Description

As a leader, you’ve definitely dealt with someone who has a bad attitude! Attitudes can cause some of the most challenging situations in just about any relationship. Just being around someone who complains, whines or simply doesn’t say anything can cause you to feel frustrated, angry, or even helpless. The good news is there is a process for tackling this poor performance!

The course will walk you through various scenarios, which demonstrate negativity issues and how to deal with them to improve your team results.

Learning Topics

Industry Settings

  • Healthcare
  • Industrial & Manufacturing
  • Office & General
  • Retail

Compatibility Notes

  • Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
  • Supports Android App: TrainingFlow™ app on Android devices
  • Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+


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