TrainingBriefs™ Diffusing Customer Emotions
TrainingBriefs™ Course

TrainingBriefs™ Diffusing Customer Emotions

5 Minutes Level: Foundational

Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills. Next you must be a proactive problem-solver. Last, you must maintain a positive attitude.

Target Audience: General
Language: English

Features

  • Audio Narration (Male)
  • Video
  • Accessible / 508 Compliant
  • Post-Assessment

Learning Objectives

  • Know the power of having a positive attitude.
  • Diffuse customer emotions.
  • How positive attitude helps.

Description

New Micro-Learning! Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.

Industry Settings

  • Healthcare
  • Industrial & Manufacturing
  • Office & General
  • Retail

Diversity Profile

  • Caucasian(s)
  • Male Narrator

Compatiblity Notes

  • Modern Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge, Internet Explorer 10+
  • Mobile Browsers: Android Chrome on Android 7+, Apple Safari on iPhone&iPad
  • Mobile App: TrainingFlow™ iOS & Android App


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