Search Course Catalog (228 Courses Found)

Accepting your new role means understanding and accepting new responsibilities and challenges. This course explores common challenges you may face in your transition to supervisor.

Understanding your organization’s policies regarding ethical conduct and legal compliance is an important first step in leading the way toward creating a culture of integrity. Identifying what constitutes ethical behavior versus unacceptable behavior is the next step.

Having a committed mentor is a key factor to improving employee engagement - and we know that good engagement means employees will stay longer and their contributions increase.

Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. The good news is there is a process for dealing with these difficult people! The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.

Having fun at work is okay, but playing to stereotypes - even when it’s meant as just a joke - isn’t funny. It could be perceived as ridicule, and if that happens, it could be seen as creating a hostile environment.

As a leader, your ability to manage workforce performance effectively is the single most important factor in attracting and retaining motivated, productive, and loyal employees. You may have taken the time to build great relationships with your employees. Ask yourself, “How do I maintain those relationships on a daily basis?”

As a supervisor or manager, your role is vital to the success of the organization. Your leadership impacts morale, teamwork, collaboration, respect, inclusion, innovation, quality… and the list goes on... This powerful course provides an effective model for leading through workplace issues and conflict.

This interactive course helps by providing a 5-step process to tackling difficult situations. Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause.

Good communication and interpersonal skills are vital to successful coaching. Help identify the skills you need as a manager/supervisor to build a positive foundation for a coaching conversation.

Even the most talented teams don’t start out as high performing. There are several steps you can take as a manager to set your team up for success and create a work environment that values teamwork and collaboration over grandstanding and competition.