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Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

Specific for California Sexual Harassment Training Requirements! This interactive course is designed to meet SB1343 requirements for employee training and will engage each learner with a realistic view of workplace sexual harassment and the fallout associated with a non-compliant culture.

As a supervisor or manager, your role is vital to the success of the organization. Your leadership impacts morale, teamwork, collaboration, respect, inclusion, innovation, quality… and the list goes on... This powerful course provides an effective model for leading through workplace issues and conflict.

Specific for New York Sexual Harassment Training Requirements! This interactive course provides the education, guidance and authority to help managers rise to the challenge of preventing, recognizing and reporting sexual harassment in the workplace. When it comes to workplace sexual harassment... enough is enough!

Specific for New York Sexual Harassment Training Requirements! Using realistic and dramatic videos, character interviews and interactive components this new course helps participants become more aware of the personal consequences surrounding sexual harassment and to help them identify what they should do if they experience or witness a sexual harassment situation.

This interactive course helps by providing a 5-step process to tackling difficult situations. Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause.

Incivility can quickly turn into workplace harassment… creating an environment or climate of ridicule and disrespect - in which harassing behaviors are tolerated.

Creating an inclusive team environment that values diversity helps you achieve your organization’s goals – both cultural and financial! Diversity awareness and inclusion means recognizing and responding to the needs of various groups within the workforce to improve working relationships.

Millennials share some characteristics that set them apart. Understanding how these core characteristics influence their behavior and who they are will help you recruit, engage, and retain this workforce.

When it comes to conquering conflict, sometimes you have to get out of your comfort zone when confronting an employee about their behavior.

Diversity has to do with human differences. So a lot of times when people say “diversity” they really mean is race or gender or ethnicity. Diversity is much more than that – it’s any point of difference.

You may not be able to change the entire culture of your organization…but you can impact how YOU deal with office politics - proactively and intelligently.

It’s often easy to see other human beings as different if you look at them through the “We – Them” mindset. This depersonalizes people.

Sexual harassment is still a very real workplace issue. Sexual harassment can be committed by a person of any gender, and it can occur between people of the same or different gender.

No matter what the words we say, our actual communication is influenced by our expression, gestures and tone of voice. In fact, research as shown that only a small percentage of the brain processes verbal communication.

It can be overwhelming when it comes to provider the level of customer service we all want and expect. Customers deserve our undivided attention... that's a given! Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.

As a leader you must demonstrate your commitment to the organization’s culture of integrity, create an environment where employees feel safe to voice their concerns and hold all employees accountable for their actions.

U.S. law strictly prohibits offering or receiving bribes and gifts when doing commerce with people in or from foreign countries. This course provides a comprehensive overview of the FCPA.

Exclusive behaviors in the workplace are any behaviors that make an employee feel like they are not a part of the group in which they belong.

Managers often get busy and can’t always be on top of everything. Yet sometimes they can unknowingly send a message that excludes an employee. When the exclusion occurs because of something related to the employee’s religion, it can be serious.