Johnny the Bagger: A True Story of Customer Service™
Classic Course

Johnny the Bagger: A True Story of Customer Service™

30 - 45 minutes Level: Foundational

Inspire your workforce to deliver service from the heart. This self-study eLearning program drives home the ideals and themes from the best-selling program.

Target Audience: Employees
Language: English

Features

  • Audio Narration (Male)
  • Inline Quizzes
  • Video
  • Post-Assessment

Learning Objectives

  • Explain why truly extraordinary service must come from the heart (i.e. from person-to-person connections, not business-to-person connections).
  • Describe the primary positive results that come from delivering from-the-heart service.
  • Apply the key mindsets and actions every day that are necessary to deliver from-the-heart service.
  • Name at least three ways you can add your own "personal signature" to your work to surprise and delight customers.

Description

Inspire your workforce to deliver service from the heart. This self-study eLearning program drives home the ideals and themes from the best-selling program.

This program focuses on how you can provide exceptional service to your customers and make a difference in their experience.

Industry Settings

  • Office & General
  • Retail

Diversity Profile

  • Teen Caucasian Male with Down Syndrome
  • Various Ages
  • Diverse Video Cast
  • Male Narrator

Compatiblity Notes

  • Modern Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge, Internet Explorer 10+
  • Mobile Browsers: Android Chrome on Android 7+, Apple Safari on iPhone&iPad
  • Mobile App: TrainingFlow™ iOS & Android App


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