Search Course Catalog (249 Courses Found)

A mentor is someone who provides guidance to a less-experienced employee. A mentor may be another employee or even a professional from outside of the company. Regardless of the structure, mentors are role models who shares knowledge and advice to help the mentee grow professionally.

Courage 2 Coach™ turns common sense into common practice with a four-step process that can be applied to any employee performance situation. This course walks each user through a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success.

Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication.

Learners will observe eight video vignettes which will help them recognize and respond appropriately to unethical situations. Users will benefit from this course by learning to recognize unethical situations, evaluate decisions, understanding the importance of reflection.

In consultative selling, customer needs are the basis of the sales conversation. The salesperson doesn’t present product or service solutions without first making sure they address a customer need.

As a leader, you have a responsibility to promote a culture of integrity in your organization. By the end of this module, you will be able to identify ethical behavior and choose ethical reactions in various situations.

In a team situation, you and a coworker may look at the same project and see it entirely differently! In this eLearning course, you will learn how to recognize, respond to, and resolve difficult interactions stemming from differences in the way decisions are made.

All employes are responsible for ensuring that they do not behave in a retaliatory manner. This updated course helps employees identify and report retaliatory behaviors may be observed.

It’s sometimes difficult not to become involved in gossip and rumor sharing at work. By the end of this course, you will be able to understand the meaning of diversity and more importantly, inclusion - and the impact of gossip, assumptions, rumors and innuendo in the workplace.

The Medical Leave Act (FMLA) law and requirements can be complicated. This course provides a basic understanding of the FMLA. As a busy manager or supervisor, you should always get an expert involved whenever you deal with an FMLA issue.