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Third party harassment, especially sexual harassment, can lead to serious legal actions. Just because they are not employees of your organization does not mean its acceptable or legal.

When employees feel left out, it impacts everyone in the workplace. Employees fail to work together, they miss work more frequently, and they eventually may choose to find employment elsewhere.

A conflict of interest causes an employee to experience a struggle. Use the A.C.T. model to assess your situation and to help determine the most appropriate action to take.

The basic truth is that change is constant. Sometimes it seems so much is changing, that we may get to the point of not even noticing many of the changes. Other times it creates what feels like a huge obstacle falling into our life and way of doing things.

Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport You're on the phone with a frustrated and (rightfully so) angry customer. They have had it and want to talk to a manager... what do you do? Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.

When it comes to serving customers or clients, you will eventually experience a situation in which one or more are not happy. It's how you react in those types of situations that impacts the perception the customer has about the level of service they are experiencing.

Customers get rude or angry for a variety of reasons—some justified, some not. And it’s very likely you’ll encounter rude or angry individuals at one time or another. It’s how you respond that can make the difference between a customer who feels satisfied with the resolution and one who vows never to patronize our business again. This course explores strategies for dealing with an irate customer.

An inclusive workplace is one that discourages gossip and malicious rumors. The fact that the conversation took place in the workplace means that those impacted by it have a right and a responsibility to respond.

The acceptance of gifts, services, and hospitality can leave an organization vulnerable to accusations of unfairness, partiality, deceit, or even unlawful conduct. This is one of many ethical issues that come up in the workplace.

You and a friend are having lunch… when the friend reveals that she has been fostering uncertainty about her company’s competitor... you know... spreading rumors about them. What would you do?

In this course, you’ll observe two coworkers having a casual conversation when one of them makes the suggestion of obtaining inside information to win a contract bid.

When someone at work asks you to deceive others by lying or breaking promises, they’re asking you to compromise your integrity, your reputation, your job, even the company’s reputation and possibly the safety of others.

If you’re being pressured by a friend, coworker or even a manager... to lie… going along with them may seem like the easiest thing to do at first. It’s not!

When it comes to using inaccurate information to meet a deadline - even if it doesn't seem to impact or affect the outcome of a situation - is a very slippery slope. Sometimes there is information that should not be kept confidential.

Workplace violence is a cycle of repeated and escalating behavior: subtle threats and statements, open intimidation and harassment, and ending with direct physical violence.

Each generation has different viewpoints toward the workplace. Working on a team that is comprised of different generations really creates challenge when the group has to tackle a common problem or project.

Diversity and inclusion dynamics are the positive or negative reactions that occur when dimensions of diversity, such as culture, experience, and expectations, come together. This course teaches fundamental diversity & inclusion concepts using the highly acclaimed M.E.E.T. model.

Diversity is reality. We're realizing that if we don't improve our skills we're asking for organizational and cultural gridlock. Creating an inclusive team environment that values diversity helps you achieve our organization’s bottom line.

Transgender is a term used to describe people whose gender identity differs from the sex marked on their birth certificate. Gender identity is a person's internal, personal sense of being a man or a woman. For transgender people, the sex they were assigned at birth and their own internal gender identity do not match.

So why do people start gossip and spread rumors? Much of it has to do with our need to make sense of what's happening around us. To understand what's going on, people talk to one-another. And, together, they fill in the holes in the story with a little bit of fact – and a lot of guesswork or subtle innuendo.