Search Course Catalog (101 Courses Found)

National Best-Seller! Managers within your organization may well understand the importance of avoiding obvious discriminatory interview questions. But what if a manager asks a discriminatory question unintentionally?

World-Wide Best-Seller! Interviewers are more apt to select the best person for the job when they use this Behavior-Based Interviewing (BBI) strategy developed by Paul C. Green, PhD. Now in its 4th edition.

Powerful tools to fix everyday workplace issues! Let's be honest, nobody likes to deal with a difficult attitude... In fact, most of us would rather sit in a dentist's chair before we'd confront one of those bad apples who are making our lives miserable at work. Streaming course version.

This program is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it. Streaming course version.

ENOUGH!™ is a powerful new approach to sexual harassment training. The manager overview video is specifically designed to be used after the ENOUGH! dramatic and consequences videos have been viewed. The manager overview outlines specific responsibilities for managers within the organization - as well as definitions and expectations.

ENOUGH!™ is a completely new approach to sexual harassment training. ENOUGH! uses a dramatic story line helping learners understand the issues surrounding sexual harassment and to help them identify what they should do if they experience or witness sexual harassment.

ENOUGH!™ is a completely new approach to sexual harassment training. This video program is strategically designed in two-parts to deeply engage each learner, creating empathy – with a realistic view of workplace harassment and the fallout associated with a non-compliant culture.

Thinking like the customer is one of the best ways to improve your customer service! Great for session starter, energizer and reinforcing key messages on customer service.

This video focuses on how to keep your best employees loyal to your organization and can be used in the development of new managers and supervisors, as well as ongoing training for current managers and supervisors.

Transitioning to a different gender is a deeply personal decision. There are many unknowns and the added stress of how the workplace will accept the transitioning employee is very real.

All employes are responsible for ensuring that they do not behave in a retaliatory manner. This updated course helps employees identify and report retaliatory behaviors may be observed.

Tackling the 'hard to discuss' issues of respect, inclusion and diversity in the workplace, the eLearning program will provide your employees with the tools they need to understand and manage their behavior as it relates to others in the workplace.

This training course is designed to help you understand the wide range of harassment and discrimination situations and your responsibilities in contributing toward a workplace free of divisive, unlawful behaviors. Streaming course version

Help service representatives deal effectively with difficult customer situations. Streaming course version.

All organizations have to recruit and hire new employees. It is one of a manager’s most important duties. Finding the right person for the right job can be a struggle for any manager, not to mention the myriad of legal issues that surround recruiting and hiring.  

This course provides a solid foundation for understanding sexual harassment - through realistic scenarios and an informative narrator. Helps employees clearly identify and understand what behaviors constitute harassment. Streaming course version.

This course provides a solid foundation for understanding sexual harassment - through realistic scenarios and an informative narrator. Use it to meet annual refresher sexual harassment-prevention training requirements.

Equip employees to make the right choices in tough ethical situations

Meet federal compliance standards for harassment-prevention training.

Improve quality of cross-cultural care by recognizing impact of hidden biases. Streaming course version.