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Each of us is a product of our culture. We grow up thinking our culture is “normal” and other cultures are “different.” The values or norms of other cultures are not always obvious to us. In a work environment, cultural differences can present challenges.

This course helps managers and supervisors step up to the daily task of promoting ethical conduct and ensuring compliance. Use to help leaders fully understand their responsibility in creating an ethical culture. Pairs with A.C.T. with Integrity (for all employees).

Dealing with an angry customer, whether internal or external, can be a tough business challenge. This course will equip your employees to handle those calls and confrontations professionally and calmly.

Designed specifically to assist managers and supervisors in dealing with tough workplace situations, this interactive course provides five difficult scenarios that managers often face when dealing with employees and each scenario utilizes an easy-to-use, four-step process for working through the employee situation.

You will learn not only how to improve leadership skills, but how to use these strong leadership skills to increase productivity so that you can consistently produce extraordinary results in your work.