Search Course Catalog (911 Courses Found)

Help service representatives deal effectively with difficult customer situations. Streaming course version.

This course is designed to help trigger meaningful discussion on the importance of personal leadership and the impact it can have within your organization.

In this course, you will learn about when and how to best use a fire extinguisher, when not to fight a fire, and how fire extinguishers are matched to various classifications of fires. PASS procedure & Class A, B, C, D and K fires.

A quick lesson on turning manager-employee conflict into collaboration. Applicable across many workplace scenarios.

In this course, you will learn proven techniques that will help you address the work-life conundrum. Great tool for helping employees deal with different types of work-related conflict. And how to find that balance between work and life.

After completing this course, you will have a greater understanding of respect and its impact in the workplace. You will also be able to recognize behaviors that could be viewed as disrespectful, and how you as a manager can hold others accountable for their actions.

In this course, you will learn about fire statistics, the types of fire hazards, the elements of fire prevention, and what to do in the event of a fire.

In this course, you will learn to identify the requirements for a physical and operational inspection of lift trucks with internal combustion engines. You will also learn about the precautions for refueling.

In this lesson, you will learn about identifying sources of information, common hazard terms, classes of physical hazards, and the protective measures you can take.

In this course, you will learn to identify the requirements for container labeling, the types of labeling information, and the types of hazard warning systems.