Search Course Catalog (1043 Courses Found)

“The only constant is change,” is a phrase you’ve probably heard many times to describe the ever-shifting cycles of everything around us - and including us. Change is part of being, and with it brings new beginnings, growth and endings that make life a spectacular journey.

Bias is something we all have, and by itself, it is neither good nor bad. Bias are the attitudes or stereotypes that affect our understanding, actions, perceptions and decisions.

Having a committed mentor is a key factor to improving employee engagement - and we know that good engagement means employees will stay longer and their contributions increase.

Having fun at work is okay, but playing to stereotypes - even when it’s meant as just a joke - isn’t funny. It could be perceived as ridicule, and if that happens, it could be seen as creating a hostile environment.

As a leader, your ability to manage workforce performance effectively is the single most important factor in attracting and retaining motivated, productive, and loyal employees. You may have taken the time to build great relationships with your employees. Ask yourself, “How do I maintain those relationships on a daily basis?”

Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

The pressures we face in the workplace can put a lot of strain on our relationship with our coworkers that might even prevent us from getting our work done. It’s not easy confronting your coworkers when you are having problems… but it is possible.

Specific for California Sexual Harassment Training Requirements! This interactive course is designed to meet SB1343 requirements for employee training and will engage each learner with a realistic view of workplace sexual harassment and the fallout associated with a non-compliant culture.

As a supervisor or manager, your role is vital to the success of the organization. Your leadership impacts morale, teamwork, collaboration, respect, inclusion, innovation, quality… and the list goes on... This powerful course provides an effective model for leading through workplace issues and conflict.

Specific for New York Sexual Harassment Training Requirements! This interactive course provides the education, guidance and authority to help managers rise to the challenge of preventing, recognizing and reporting sexual harassment in the workplace. When it comes to workplace sexual harassment... enough is enough!

Specific for New York Sexual Harassment Training Requirements! Using realistic and dramatic videos, character interviews and interactive components this new course helps participants become more aware of the personal consequences surrounding sexual harassment and to help them identify what they should do if they experience or witness a sexual harassment situation.

This interactive course helps by providing a 5-step process to tackling difficult situations. Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause.

A great primer on IP protection! Intellectual property protection is critical to fostering innovation. Without protection of ideas, businesses and individuals would not fully benefit of their inventions and would focus less on research and development.

Incivility can quickly turn into workplace harassment… creating an environment or climate of ridicule and disrespect - in which harassing behaviors are tolerated.

In America, individual rights are often valued over the rights of society, but what many Westerners do not realize is that more than two thirds of the world’s population comes from cultures that value collective rights over the rights of an individual.

Good communication and interpersonal skills are vital to successful coaching. Help identify the skills you need as a manager/supervisor to build a positive foundation for a coaching conversation.

Often business deals are lost because the parties involved did not take the time to learn about each other’s cultures prior to interacting. Good due diligence goes beyond just looking at the bottom line.

Creating an inclusive team environment that values diversity helps you achieve your organization’s goals – both cultural and financial! Diversity awareness and inclusion means recognizing and responding to the needs of various groups within the workforce to improve working relationships.

Millennials share some characteristics that set them apart. Understanding how these core characteristics influence their behavior and who they are will help you recruit, engage, and retain this workforce.

Even the most talented teams don’t start out as high performing. There are several steps you can take as a manager to set your team up for success and create a work environment that values teamwork and collaboration over grandstanding and competition.