Search Course Catalog (79 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Achievement: Leadership

Training Briefs® Yet Another Fire

5 Minutes Level: Intermediate
Communication can make or break a project. Ensuring our team members are communicating effectively, efficiently, and timely is a key to success in the workplace. As leaders, we know there will be times when we must have those difficult conversations, but we need to make sure we confront and resolve these issues, not avoid them.
Topics: Communication, Leadership, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

Training Briefs® What’s The Big Deal?

5 Minutes Level: Foundational
Decision-making is a daily occurrence in the workplace. Making ethical decisions is important for everyone within an organization and those they serve. As a leader in the organization, we must ensure our team members are aware of the proper procedures for ethical decision-making and the numerous consequences that can occur if they are not followed. Big or small, an unethical decision can have a huge impact on the organization.
Topics: Leadership, Compliance, Ethics
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Training Briefs® The Refund

5 Minutes Level: Foundational
We all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. As a leader in the organization, we need to make sure we are offering all of our customers the best experience possible. Without our customers, we wouldn’t have a business.
Topics: Customer Service, Communication, Interpersonal Skills, Leadership, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

Training Briefs® One for The Ages

5 Minutes Level: Intermediate
Our workplace is full of employees with valuable life experiences and ideas. It’s important to recognize and appreciate the knowledge, perspectives, and experiences that team members of all ages bring to the table. This course explores how a manager deals with an unexpected derogatory comment directed towards a fellow employee regarding their age.
Topics: Respect, Diversity Dynamics, Professionalism, Inclusion & Equity, Teamwork, Unconscious Bias
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

Training Briefs® She Earned That

5 Minutes Level: Intermediate
Regardless of physical appearance and gender, we should treat each other with respect and dignity. As a leader in our organization, we must acknowledge that each other’s achievements are due to nothing short of hard work and dedication, NOT appearance or sexuality. We are all on the same team.
Topics: Diversity Dynamics, Leadership, Professionalism, Respect, Teamwork, Discrimination
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

Training Briefs® Never Gonna Move Up

5 Minutes Level: Intermediate
Stereotyping is an all-too-common problem in the world today and is absolutely unacceptable in our organization. However, that does not mean it doesn’t still happen. We must listen to and validate our employees concerns and act on them. Doing anything else might lead to deeper issues – up to and including legal & compliance impacts.
Topics: Leadership, Professionalism, Inclusion & Equity, Respect, Unconscious Bias
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

TrainingBriefs® There Is More We Can Do!

6 Minutes Level: Foundational
Having quality customer service is critical to any business. It's your job as a leader to set and maintain the organization's expectations when it comes to servicing customers. Those that are willing to go the extra mile for their customers will have customers for life. It is important to realize the consequences of our actions and know there is always more we can do.
Topics: Leadership, Management, Professionalism, Customer Service, Problem Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

TrainingBriefs® The Importance of Empathy

7 Minutes Level: Foundational
Empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference, that is, the capacity to place oneself in another person's position. It’s a powerful tool to build and maintain relationships – both inside and outside the workplace! This course will teach you that there are three basic types of empathy.
Topics: Leadership, Teamwork, Personal Performance, Employee Wellness
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

I Wish My Manager Would Just...™ (Streaming)

3 Minutes Level: Foundational
The powerful program features employees speaking out about what their managers could do to help them be successful. It provides a fantastic look into what employees are really thinking about when it comes to their manager/supervisor relationship. Streaming course version.
Topics: Leadership, Communication, Management, Professionalism, Teamwork, Collaboration, Communicating Effectively & Professionally
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

Peer Today, Boss Tomorrow™ Action Steps for Success

45 Minutes Level: Foundational
Help newly promoted managers, supervisors and leaders navigate their changing roles and have immediate impact! Watch as Lindsey, a newly promoted manager, surfs the web looking for tips and insights about making a successful transition from peer to boss.
Topics: Leadership, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General