Got Sales?™ Cross-Selling and Up-Selling
LearningBytes® Course

Got Sales?™ Cross-Selling and Up-Selling

25 Minutes Level: Foundational

By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques. Cross-selling and up-selling are important to maintaining customer satisfaction and building customer loyalty. They can also boost revenue, helping the business prosper.

Target Audience: General
Language: English

Features

  • Audio Narration (Male)
  • Branching
  • Inline Quizzes
  • Accessible / 508 Compliant
  • Post-Assessment

Learning Objectives

  • Identify the difference between cross-selling and up-selling
  • Identify the importance of cross selling and up-selling
  • Identify the techniques for cross-selling and up-selling

Description

Cross- and up-selling offers customers additional value by exposing them to solutions they might never have considered. They are both key to the selling process. By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques. Cross-selling and up-selling are important to maintaining customer satisfaction and building customer loyalty. They can also boost revenue, helping the business prosper.

Industry Settings

  • Healthcare
  • Industrial & Manufacturing
  • Office & General
  • Retail

Diversity Profile

  • Male Narrator


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