Search Course Catalog (25 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Topic: Sales

TrainingBriefs® Ethical Choices - The Competition
TrainingBriefs® Course

TrainingBriefs® Ethical Choices - The Competition

5 Minutes Level: Intermediate
New Micro-Learning! Everybody should spend plenty of time thinking about competitors, and how they relate to their business, but you need to be very careful what you say out loud about them to your team, your investors, and your customers. What you say speaks volumes about how you think about your business, how smart you are, and your personal integrity.
Topics: Ethics, Sales, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Selling with Integrity
TrainingBriefs® Course

TrainingBriefs® Selling with Integrity

5 Minutes Level: Foundational
New Micro-Learning! One definition of being ethical is “conforming to professional standards of conduct.” Herein lies both a problem and an opportunity for those of us in the world of sales. The problem lies in the fact that many people do not think of sales as a profession. Negative stereotypes have caused them to avoid or look down at a salesperson with disdain.
Topics: Ethics, Compliance, Sales, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Resolving <mark>Sales</mark> Problems
TrainingBriefs® Course

TrainingBriefs® Resolving Sales Problems

7 Minutes Level: Foundational
New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.
Topics: Sales & Service, Communication, Sales
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Ethical Dilemma: Spreading Rumors
TrainingBriefs® Course

TrainingBriefs® Ethical Dilemma: Spreading Rumors

5 Minutes Level: Foundational
You and a friend are having lunch… when the friend reveals that she has been fostering uncertainty about her company’s competitor... you know... spreading rumors about them. What would you do?
Topics: Ethics, Compliance, Sales, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got <mark>Sales</mark>?™ <mark>Sales</mark> Opportunity Management
LearningBytes® Course

Got Sales?™ Sales Opportunity Management

25 Minutes Level: Foundational
By the end of this course, you will be able to identify the importance and techniques for sales opportunity management. Sales opportunity management involves creating a sales cycle and navigating the steps in the sales process to close the sale.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got <mark>Sales</mark>?™ Territory Planning
LearningBytes® Course

Got Sales?™ Territory Planning

25 Minutes Level: Foundational
A territory may be geographic or it may consist of assigned accounts. By the end of this course, you will be able to identify the importance of territory planning and the techniques for territory planning.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got <mark>Sales</mark>?™ Outbound Telephone Selling Techniques
Classic Course

Got Sales?™ Outbound Telephone Selling Techniques

25 Minutes Level: Foundational
By the end of this course, you will be able to identify the importance of outbound telephone selling Techniques and the techniques for outbound telephone selling.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got<mark>Sales</mark>™ Product and Solution Understanding
LearningBytes® Course

GotSales™ Product and Solution Understanding

20 Minutes Level: Foundational
Product and solution understanding is the broad and deep knowledge of common product or service problems and their associated solutions, including competitive alternatives. Understand how customers use your solutions.
Topics: Sales, Sales & Service, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got<mark>Sales</mark>™ System Proficiency
LearningBytes® Course

GotSales™ System Proficiency

20 Minutes Level: Foundational
By the end of this lesson, learners will be able to identify the importance of System Proficiency and the different types of organizational systems.
Topics: Sales, Sales & Service, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got<mark>Sales</mark>® Account Development
LearningBytes® Course

GotSales® Account Development

25 Minutes Level: Foundational
Account development is creating and executing a plan to improve your organization’s market share from the customer. This plan may include team selling. By the end, you will be able to identify the importance of account development and the techniques for it.
Topics: Sales, Sales & Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got<mark>Sales</mark>?™ Opportunity Generation
LearningBytes® Course

GotSales?™ Opportunity Generation

25 Minutes Level: Foundational
Opportunity generation is the act of creating sales opportunities for the organization’s products and services and involves identifying both the active and latent needs of the customer. Users will learn four techniques to help them with opportunity generation.
Topics: Sales, Sales & Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got <mark>Sales</mark>?™ Continuous Learning
LearningBytes® Course

Got Sales?™ Continuous Learning

20 Minutes Level: Foundational
This course does a great job of demonstrating the importance of continuous learning and the techniques to that will enable you to continuously learn on the job
Topics: Personal Performance, Sales, Sales & Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got <mark>Sales</mark>?™ Time Management
LearningBytes® Course

Got Sales?™ Time Management

25 Minutes Level: Foundational
This course does a great job demonstrating the importance of time management, the techniques for time management, and the skills for conquering procrastination.
Topics: Sales & Service, Sales, Time Management
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got <mark>Sales</mark>?™ Value Proposition
LearningBytes® Course

Got Sales?™ Value Proposition

25 Minutes Level: Foundational
A value proposition is the evidence a salesperson presents that demonstrates what the customer will receive exceeds the cost of the solution. Think of the value proposition as an old-fashioned scale; the benefits of the solution must outweigh the costs. By the end of this course, you will be able to identify the importance of value propositions and the techniques for establishing them.
Topics: Sales & Service, Sales
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got <mark>Sales</mark>?® Customer Care
LearningBytes® Course

Got Sales?® Customer Care

20 Minutes Level: Foundational
Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got <mark>Sales</mark>?™ Handling Objections
LearningBytes® Course

Got Sales?™ Handling Objections

25 Minutes Level: Foundational
Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them. Think of an objection as a gift from the customer.
Topics: Sales & Service, Sales, Interpersonal Skills
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got<mark>Sales</mark>?™ Communication
LearningBytes® Course

GotSales?™ Communication

25 Minutes Level: Foundational
Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication.
Topics: Communication, Sales, Sales & Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got <mark>Sales</mark>?® Cross-Selling and Up-Selling
LearningBytes® Course

Got Sales?® Cross-Selling and Up-Selling

25 Minutes Level: Foundational
By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques. Cross-selling and up-selling are important to maintaining customer satisfaction and building customer loyalty. They can also boost revenue, helping the business prosper.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got <mark>Sales</mark>?™ Closing
LearningBytes® Course

Got Sales?™ Closing

25 Minutes Level: Foundational
After you’ve proposed a solution, answered any customer objections, and tied up any loose details, it’s time to ask for the order to close the sale. By the end of this course, you will be able to identify the importance of closing and the techniques to apply when closing a sale to make closing simple and non-confrontational.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got <mark>Sales</mark>?™ Consultative Selling
LearningBytes® Course

Got Sales?™ Consultative Selling

25 Minutes Level: Foundational
In consultative selling, customer needs are the basis of the sales conversation. The salesperson doesn’t present product or service solutions without first making sure they address a customer need.
Topics: Sales & Service, Communication, Sales
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General