Got Performance?™ Diffusing Customer Emotions

This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).

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New Course
Interactive eLearning

Language: English

Topic: Customer Service

Industry Setting: Healthcare, Industrial & Manufacturing, Office & General, Retail

Other Topics: Communication, Interpersonal Skills, Sales & Service

Target Audience: General

Course Level: Intermediate

Seat Time: 14 Minutes

Rating: Not rated yet

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