Got Performance?™ Diffusing Customer Emotions
LearningBytes® Course

Got Performance?™ Diffusing Customer Emotions

14 Minutes Level: Intermediate

This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience.

Target Audience: General
Language: English

Features

  • Audio Narration (Male)
  • Branching
  • Inline Quizzes
  • Video
  • Accessible / 508 Compliant
  • Post-Assessment

Learning Objectives

  • Identify how a customer’s experience can impact customer loyalty.
  • Identify key actions for maintaining customer loyalty.

Description

This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).

Industry Settings

  • Healthcare
  • Industrial & Manufacturing
  • Office & General
  • Retail

Diversity Profile

  • Caucasian(s)
  • Asian(s)
  • Male Narrator

Compatiblity Notes

  • Modern Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge, Internet Explorer 10+
  • Mobile Browsers: Android Chrome on Android 7+, Apple Safari on iPhone&iPad
  • Mobile App: TrainingFlow™ iOS & Android App


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