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If you are just beginning your career and need basic help with your business writing, you will find this course presents information in a succinct, clear language. If you are an experienced writer who needs a refresher, you will find your skills reinforced and enhanced with this course.

When conflict is not handled well, most people find conflict to be painful. Powerful emotions may be released, and we may have a tendency to personalize the conflict. When these things happen, there is potential for conflict to harm or even destroy relationships. Conflict Clock™ gives a simple model to diffuse conflict and turn it into collaboration.

By the end of this course, you will be able to identify exclusive and inclusive behaviors and the effects they have on the work environment. The workplace is another group to which you belong, and another way for you to define yourself.

This eLearning course focuses on the common, everyday interactions between men and women in the workplace and the importance of creating an environment that is respectful to both genders. By the end of this module, you will be able to identify the impact your actions and behaviors have on others and the importance of personal responsibility in promoting respect in the workplace.

By the end of this module, you will be able to recognize when people are imposing their personal beliefs on others in the workplace and identify different responses to situations where someone is imposing personal beliefs and there implications.

The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service.

Having a positive attitude at work can help you get a promotion, succeed on projects, meet goals, and just generally enjoy your job more. By the end of this course, you’ll be able to identify four strategies for employee success and the behaviors of successful employees.

This course will help you minimize misunderstandings through good communication, build relationships, and promote a culture of tolerance and inclusion. When conflict does occur, you can work with your coworkers to see past problems and address the underlying issues.

Change is all around us. Because of our differences as individuals, change affects us each differently. After completing this course, you’ll be able to identify the factors that create change in the work environment and general reactions to change.

By completing this course, you will be able to analyze your options for responding to changes at work, recognize your personal reactions to changes, identify the thoughts and feelings behind your reaction, and describe different responses and their possible impact on work.

Globalization is obstructed by communication and cultural differences between nations. By completing this course, you will increase your effectiveness in communication, reduce intercultural misunderstandings, and the personal satisfaction of contributing to your organization’s success.

This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer. You will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions.

Whether at home or in a work setting, most of us handle chemicals in one form or another. Sometimes, without even being aware of it. In this module, we’ll review the different types of hazardous substances that you may come into contact with.

The SDS (safety data sheet) provides detailed information about the chemical’s composition, health and physical hazards, precautions for safe handling, and what to do in the event of an emergency. In this course, we’ll describe some basic health hazard concepts you may find on SDSs.

Knowing the potential hazards of the chemicals you work with is a vital first step in ensuring your safety - both on the job, and at home. In this lesson, we’ll discuss the routes of entry that hazardous materials might have you’re your body.

This course will help you in dealing effectively with individuals and cultural differences - or diversity - that impact relationships with co-workers, customers and other stakeholders who are critical to the success of your organization.

Respirators are not maintenance-free. In this SafetyBytes® course, we’ll review the procedures for cleaning your respirator.

Once you have selected the right respirator for the job you must pass a fit test. Fit testing is one of the primary components of your respirator program. In this lesson, we’ll review the procedures for properly testing your respirator.

Atmosphere supplying respirators, or ASRs, are used to supply breathable air in conditions that are classified as immediately dangerous to life and health. In this lesson, we’ll review the advantages and disadvantages of the supplied air respirator (SAR).

Atmosphere supplying respirators, or ASRs, provide breathable air from a clean air source, one other than the surrounding contaminated work atmosphere. In this module, we’ll review the advantages and disadvantages of the SCBA.