Search Course Catalog (1016 Courses Found)
Contains all of the available courses within the TrainingFlow™ LMS.
TrainingBriefs® Competing Customer Service Priorities
5 Minutes Level: FoundationalIt can be overwhelming when it comes to provider the level of customer service we all want and expect. Customers deserve our undivided attention... that's a given! Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.
Topics: Customer Service, Sales & Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees
TrainingBriefs® Open Communication
6 Minutes Level: FoundationalAs a leader you must demonstrate your commitment to the organization’s culture of integrity, create an environment where employees feel safe to voice their concerns and hold all employees accountable for their actions.
Topics: Communication, Compliance, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
The Foreign Corrupt Practices Act (FCPA) - An Overview
25 Minutes Level: FoundationalU.S. law strictly prohibits offering or receiving bribes and gifts when doing commerce with people in or from foreign countries. This course provides a comprehensive overview of the FCPA.
Topics: Ethics, Compliance
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Understanding Exclusive Behaviors
7 Minutes Level: FoundationalExclusive behaviors in the workplace are any behaviors that make an employee feel like they are not a part of the group in which they belong.
Topics: Inclusion & Equity, Communication, Diversity Dynamics, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Understanding Team Dynamics
7 Minutes Level: FoundationalYour success is related to working effectively with your team. While new people bring unknowns, you can be a catalyst for building on team strengths.
Topics: Inclusion & Equity, Diversity Dynamics, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General
Target Audience: General
TrainingBriefs® - Respecting Religious Diversity
6 Minutes Level: FoundationalManagers often get busy and can’t always be on top of everything. Yet sometimes they can unknowingly send a message that excludes an employee. When the exclusion occurs because of something related to the employee’s religion, it can be serious.
Topics: Inclusion & Equity, Diversity Dynamics, Leadership, Management, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Responding to Workplace Gossip
5 Minutes Level: FoundationalSome people are fascinated by gossip and some just ignore it. But when gossip is felt as harassment or discrimination in the workplace - it can be devastating!
Topics: Harassment, Professionalism, Respect, Discrimination
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® - Understanding Unconscious Bias (Managers)
8 Minutes Level: FoundationalBy being self-aware and willing to engage with others when bias is unintentionally implied or expressed we can better resolve problems and promote more effective working relationships.
Topics: Unconscious Bias, Inclusion & Equity, Respect, Conflict Resolution
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Responding to Inappropriate Humor
5 Minutes Level: FoundationalWhen humor is believed to be harassing or discriminating, the sooner something is done to intervene the less likely it will seriously damage the company or someone’s career and reputation.
Topics: Respect, Professionalism, Inclusion & Equity
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® - Who Am I?
7 Minutes Level: FoundationalWho are you? Have you ever asked yourself that question? Did you know each of us can choose who we want to be? Much like our attitudes we choose each day, we also have an impact on the very characteristics we display day in and day out.
Topics: Change, Compliance, Ethics, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General