Course Catalog (1042 Courses)

When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.

The acceptance of gifts, services, and hospitality can leave an organization vulnerable to accusations of unfairness, partiality, deceit, or even unlawful conduct. This is one of many ethical issues that come up in the workplace.

Coaching a high-performing employee is one of the most enjoyable aspects of being a leader. But, it requires sensitivity or it can become like walking the razors edge between encouraging them to do more and pushing them too far.

Maintaining confidentiality at the workplace is of utmost importance in today’s competitive world to ensure that information about customers, clients, and employees are safe.

Great customer service means putting your heart into everything you do. It’s about making customers feel valued. We all must take an active role in creating a customer-centric workplace.

The behaviors we display at work can help you get a promotion, succeed on projects, meet goals, and just generally enable you to enjoy your job more. Identify the common behaviors of successful employees.

In this course, we'll take a look at an example of this type of situation and spend some time talking about what we, as managers and leaders, should do to ensure that we are always approachable.

A code of ethics establishes parameters for professional conduct. A breach of confidential information by a former employee can be disastrous.

You and a friend are having lunch… when the friend reveals that she has been fostering uncertainty about her company’s competitor... you know... spreading rumors about them. What would you do?

In this course, you’ll observe two coworkers having a casual conversation when one of them makes the suggestion of obtaining inside information to win a contract bid.