Search Course Catalog (43 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Achievement: Sales & Service

Got Sales?™ Value Proposition

Got Sales?™ Value Proposition

25 Minutes Level: Foundational
A value proposition is the evidence a salesperson presents that demonstrates what the customer will receive exceeds the cost of the solution. Think of the value proposition as an old-fashioned scale; the benefits of the solution must outweigh the costs. By the end of this course, you will be able to identify the importance of value propositions and the techniques for establishing them.
Topics: Sales & Service, Sales
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Sales?™ Customer Care

Got Sales?™ Customer Care

20 Minutes Level: Foundational
Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Sales?™ Handling Objections

Got Sales?™ Handling Objections

25 Minutes Level: Foundational
Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them. Think of an objection as a gift from the customer.
Topics: Sales & Service, Sales, Interpersonal Skills
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Sales?™ Cross-Selling and Up-Selling

Got Sales?™ Cross-Selling and Up-Selling

25 Minutes Level: Foundational
By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques. Cross-selling and up-selling are important to maintaining customer satisfaction and building customer loyalty. They can also boost revenue, helping the business prosper.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Sales?™ Closing

Got Sales?™ Closing

25 Minutes Level: Foundational
After you’ve proposed a solution, answered any customer objections, and tied up any loose details, it’s time to ask for the order to close the sale. By the end of this course, you will be able to identify the importance of closing and the techniques to apply when closing a sale to make closing simple and non-confrontational.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Sales?™ Consultative Selling

Got Sales?™ Consultative Selling

25 Minutes Level: Foundational
In consultative selling, customer needs are the basis of the sales conversation. The salesperson doesn’t present product or service solutions without first making sure they address a customer need.
Topics: Sales & Service, Communication, Sales
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Sales?™ Relationship Development

Got Sales?™ Relationship Development

30 Minutes Level: Foundational
By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them. There are three techniques for building good customer relationships: good relationship skills, sustaining interest, and asking good questions.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Sales?™ Customer Business Understanding

Got Sales?™ Customer Business Understanding

25 Minutes Level: Foundational
The techniques in this course are designed to help you with this task. Foster customer relationships and to recommend solutions to meet each customer’s unique business needs. In order to do so, you must truly understand the customer’s business – what makes them tick, and how they use your solutions to meet their needs and achieve their goals.
Topics: Customer Service, Sales, Sales & Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Sales?™ Qualifying

Got Sales?™ Qualifying

25 Minutes Level: Foundational
By the end of this course, you will be able to identify the importance of qualifying and the techniques to successfully qualify an opportunity. You'll learn the techniques for qualifying an opportunity; probing for active needs, identifying the buying committee, determining the timeline, and uncovering risk. You'll also learn three tips to successfully quality opportunities; verifying information, listening for other needs, and proposing alternatives.
Topics: Sales & Service, Sales
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course
Got Performance?® Co-Workers Are Your Customers, Too!

Got Performance?® Co-Workers Are Your Customers, Too!

12 Minutes Level: Foundational
We depend on our coworkers to get things done, and they depend on us. By the end of this course, you will be able to identify ways to positively impact and support internal customers.
Topics: Customer Service, Communication, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
LearningBytes® Course