Course Catalog (1042 Courses)

Quality care depends on healthcare professionals who act with integrity and inspire trust. Reinforce the connection between consistent, ethical behavior and institutional excellence with "Integrity Every Day".

Improve communications by helping everyone make their point with impact. Using this simple but powerful five-step process, your workforce will be empowered to communicate with impact anytime, anywhere. They'll develop the power to communicate for better understanding and support.

The program's compelling vignettes bring to light the consequence of workplace violence, leaving a lasting impression on participants. Using the S.A.F.E. model, employees learn to recognize warning signs of potential threatening behavior in the workplace and take steps to protect themselves and others.

This course will help you learn how to build trust, accentuate the positive and, when a mistake occurs, redirect the energy for a more productive outcome by showing applications of the technique in the workplace.

Based on behavior-changing strategies developed at SeaWorld, this program offers a compelling message and memorable workshop activities that will have an immediate and positive impact on your workplace. Based on the highly popular and best-selling book by Ken Blanchard.

Typically, interviewers look for someone with excellent academic qualifications, the proper skills for the job, and someone who is committed to achieve the objectives of the organization. An interview should assess three important faces including capability, commitment, and chemistry.

Employees in "Everybody Wins" learn how to take the initiative to quickly resolve conflict with their coworkers and work together to find win/win solutions for most disagreements.

This course is designed to help managers to recognize the most common workplace coaching situations, get the situation under control and on the right track. Effectively coach your employees to increase performance.

This program explores preventive measures and examines managerial and organizational legal obligations, covering such topics as hiring policies, appropriate responses to angry outbursts, handling employee threats, procedures for investigating rumors and the importance of maintaining confidentiality.

Workplace privacy issues can be tricky—in large part due to expectations on the part of employees of having the same rights to privacy at work as they do at home.