Search Course Catalog (795 Courses Found)
Contains all of the available courses within the TrainingFlow™ LMS.
Results for Industry Setting: Retail
TrainingBriefs® The Competitive Advantage of Diversity & Inclusion
8 Minutes Level: FoundationalCreating an inclusive team environment that values diversity helps you achieve your organization’s goals – both cultural and financial! Diversity awareness and inclusion means recognizing and responding to the needs of various groups within the workforce to improve working relationships.
Topics: Diversity Dynamics, Inclusion & Equity, Respect, Interviewing & Hiring
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Understanding Millennials
8 Minutes Level: FoundationalMillennials share some characteristics that set them apart. Understanding how these core characteristics influence their behavior and who they are will help you recruit, engage, and retain this workforce.
Topics: Generational Challenges, Diversity Dynamics, Inclusion & Equity, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® Conflict… Can’t You Just Deal with It?
6 Minutes Level: FoundationalWhen it comes to conquering conflict, sometimes you have to get out of your comfort zone when confronting an employee about their behavior.
Topics: Conflict Resolution, Leadership, Professionalism
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
TrainingBriefs® An Introduction to Diversity & Inclusion
7 Minutes Level: FoundationalDiversity has to do with human differences. So a lot of times when people say “diversity” they really mean is race or gender or ethnicity. Diversity is much more than that – it’s any point of difference.
Topics: Diversity Dynamics, Inclusion & Equity, Respect, General Information
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Understanding Office Politics
7 Minutes Level: FoundationalYou may not be able to change the entire culture of your organization…but you can impact how YOU deal with office politics - proactively and intelligently.
Topics: Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Addressing Stereotypes
5 Minutes Level: FoundationalIt’s often easy to see other human beings as different if you look at them through the “We – Them” mindset. This depersonalizes people.
Topics: Inclusion & Equity, Diversity Dynamics, Respect, Unconscious Bias
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® I Am Being Harassed!
6 Minutes Level: FoundationalSexual harassment is still a very real workplace issue. Sexual harassment can be committed by a person of any gender, and it can occur between people of the same or different gender.
Topics: Sexual Harassment, Harassment
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Micro-Inequities in the Workplace
6 Minutes Level: FoundationalNo matter what the words we say, our actual communication is influenced by our expression, gestures and tone of voice. In fact, research as shown that only a small percentage of the brain processes verbal communication.
Topics: Inclusion & Equity, Diversity Dynamics, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
TrainingBriefs® Competing Customer Service Priorities
5 Minutes Level: FoundationalIt can be overwhelming when it comes to provider the level of customer service we all want and expect. Customers deserve our undivided attention... that's a given! Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.
Topics: Customer Service, Sales & Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees
TrainingBriefs® Open Communication
6 Minutes Level: FoundationalAs a leader you must demonstrate your commitment to the organization’s culture of integrity, create an environment where employees feel safe to voice their concerns and hold all employees accountable for their actions.
Topics: Communication, Compliance, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors