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Even the most talented teams don’t start out as high performing. There are several steps you can take as a manager to set your team up for success and create a work environment that values teamwork and collaboration over grandstanding and competition.

This module emphasizes the role of coaching in creating successful outcomes when dealing with an employee’s unprofessional behavior. Making time for coaching has several benefits such as increased productivity, improved well-being and expanded employee effectiveness.

Diversity has to do with human differences. So a lot of times when people say “diversity” they really mean is race or gender or ethnicity. Diversity is much more than that – it’s any point of difference.

You may not be able to change the entire culture of your organization…but you can impact how YOU deal with office politics - proactively and intelligently.

It’s often easy to see other human beings as different if you look at them through the “We – Them” mindset. This depersonalizes people.

Sexual harassment is still a very real workplace issue. Sexual harassment can be committed by a person of any gender, and it can occur between people of the same or different gender.

No matter what the words we say, our actual communication is influenced by our expression, gestures and tone of voice. In fact, research as shown that only a small percentage of the brain processes verbal communication.

It can be overwhelming when it comes to provider the level of customer service we all want and expect. Customers deserve our undivided attention... that's a given! Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.

As a leader you must demonstrate your commitment to the organization’s culture of integrity, create an environment where employees feel safe to voice their concerns and hold all employees accountable for their actions.

U.S. law strictly prohibits offering or receiving bribes and gifts when doing commerce with people in or from foreign countries. This course provides a comprehensive overview of the FCPA.