Course Catalog (865 Courses)

Contains all of the available courses within the TrainingFlow™ LMS.

  • 5 Minutes Level: Foundational
    New Micro-Learning! Like it or not, workplace violence is an issue you can't afford to ignore. Obviously, your top priority is making sure the workplace is safe. But there are also some legal liability issues that you need to be aware of. There are a lot of things your organization can and should do to help prevent workplace violence. In this course, we will address the topic of dealing with an ADA-protected employee.
    Topics: Workplace Safety, Management, Workplace Violence Prevention
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: Managers / Supervisors
  • 7 Minutes Level: Foundational
    New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.
    Topics: Sales & Service, Communication, Sales
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 8 Minutes Level: Foundational
    New MicroLearning! Respect is about treating people the way they want to be treated. It means establishing and maintaining a work environment that is free of offensive practices and conditions. If disrespectful conduct and disparaging remarks come up, they are addressed quickly and effectively. Respect is also about speaking positively about the organization, even during times of crisis – focusing on why you originally came to work here and why you are staying.
    Topics: Respect, Management
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: Managers / Supervisors
  • 6 Minutes Level: Foundational
    New Micro-Learning! Inclusion is about recognizing and responding to the needs of all employees. It’s talking about co-workers in a supportive way, rather than criticizing them behind their backs. Most importantly, inclusion is about making sure work assignments and activities, including work-related social events, do not exclude or disadvantage anyone.
    Topics: Inclusion, Leadership, Management
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: Managers / Supervisors
  • 5 Minutes Level: Foundational
    New Micro-Learning! One way in which you can support the sales process is by recognizing and responding to sales opportunities as they present themselves. The key, just like it is with any sales strategy, is to ask questions and then really listen to the answers using the ask, listen, clarify and confirm strategy. This will help keep the customer engaged and confirm understanding of the opportunity.
    Topics: Sales & Service, Communication, Professionalism, Personal Performance
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: Managers / Supervisors
  • 5 Minutes Level: Foundational
    New Micro-Learning! Resilient leaders recover quickly from failures and merely look at them as temporary setbacks. They maintain a positive attitude and a strong sense of opportunity during periods of turbulence. When faced with uncertainty, resilient leaders find ways to move forward and avoid getting stuck.
    Topics: Leadership, Management
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: Managers / Supervisors
  • 7 Minutes Level: Foundational
    New Micro-Learning! Diversity is a fact of life in today’s workplace. Which means we need to be able to recognize and respond to those similarities and differences and make better decisions based on those understandings. In this short course, we’ll explore the importance of providing accurate feedback to our direct reports - and being open their insights.
    Topics: Respect, Communication, Management
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: Managers / Supervisors
  • 4 Minutes Level: Foundational
    New Micro-Learning! You probably think that a mentee receives all the benefits of a mentor. As you will see in this course, mentorship is a win-win for everybody! Mentoring is a very positive process, an experience that benefits mentors, mentees and organizations alike. Mentoring provides the opportunity to give something back and create a legacy.
    Topics: Coaching & Mentoring, Leadership, Professionalism
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: Managers / Supervisors
  • 5 Minutes Level: Foundational
    New Micro-Learning! In order to be a successful mentor, you need to understand what a mentor does… right? Well, in this quick course, we’ll take a look at exactly what a mentor does? When you have a new employee to the company, or an employee new to a particular role, there is no substitute for the conversations and support that you can provide as a mentor.
    Topics: Coaching & Mentoring, Leadership
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: Managers / Supervisors
  • 5 Minutes Level: Foundational
    New Micro-Learning! Some organizations have official mentors while others have more of an informal approach to mentoring. No matter how it happens, a mentor fills a vital role in the success of the organization. In order to be a successful mentor, you need to understand what does a mentor does, who benefits from mentoring, and the “must do’s” as a mentor. In this course, we will look at must do’s as a mentor.
    Topics: Coaching & Mentoring, Leadership, Professionalism
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: Managers / Supervisors
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